Siri not working with Apple music

Hello Abrunner4,

Thank you for visiting Apple Support Communities. It sounds like you're having trouble with using Siri to play music. I'd be happy to provide a few steps that may help.

First, make sure your iPhone is fully updated: Update your iPhone, iPad, or iPod touch. Be sure to have a current back up prior to updating.

Next, navigate to Settings > Siri & Search > Music. Make sure that all options are enabled there.

If you're still having trouble, reply back with whether or not this happens while using Wi-Fi, cellular data, or both.

Take care.

I found a resolution to this today with the help of an Apple employee in a Facebook group. Turns out there is corrupted user data somewhere, that is causing the issue. If you restore your phone, and set up as a new device, it works. You’ll have to redownload all your apps, but Siri will work with Apple Music again. All your other info, pics, messages, etc. will download from iCloud, so make sure you backup to iCloud before restoring.

The new phone has arrived. When I restore from an iCloud backup, Siri doesn’t work with Apple Music. If I set it up as a new device, and log into the Apple Music app by itself Siri works. This is a software issue.

Change App Store Account and then change it back will help. I just tried.

This issue is found in latest iOS versions. This issue is not seen in iPhone 5s with iOS 12.4.1 version but seen on iPhone Xs Max with iOS 13.2 version.

The issue is,

For iPhone without iTunes subscription

Siri command to access Music

"Play Album <Album name>" ~ Works fine

"Play Artist <Artist name>" ~ Works fine

"Play Song <Song name>" ~ Doesn't Work and it says “I’m sorry, I can’t find <Song name> in your library”.

For iPhone with iTunes subscription

Siri command to access Music

"Play Album <Album name>" ~ Works fine

"Play Artist <Artist name>" ~ Works fine

"Play Song <Song name>" ~ Searches for the songs in iTunes and plays from it. But it does not play the local music.

Same problem. Siri will play a song I have added to my library but will not play a song from Apple Music. This happens on both wifi and cellular. Very frustrating. This happened immediately following my update to iOS 13. Worked fine before the update. Please help.

I’m having a similar issue. Siri won’t do anything associated with Apple Music. Won’t play a song, or even shuffle what is currently playing. Happens on Cellular & WiFi. I contacted Apple Support, and spent hours resetting all the settings, and restoring the phone. Still have the issue. Currently waiting until Monday to do diagnostics with a senior advisor.

I have an iPhone 11 with AppleCare, the advisor said the software was ruled out, it has to be a hardware issue. Heading to BestBuy (Apple Authorized Service Provider) for them to verify the issue, and probably replace it.

I have this same problem too. I have a ll the latest updates, the settings are all enabled in Settings > Siri & Search>Music. I've also restarted my phone a couple of times to no avail. This seems like a bug to me.

Just got off the phone with my Apple Advisor, the Express option was to place a hold on my credit card, and overnight me a new phone. So my iPhone 11 is being replaced due to defective hardware, because Siri doesn’t work with Apple Music. 🤷🏽‍♂️

I’m having this same problem. It’s fully updated, all the options are selected under Siri & search, and it doesn’t work on either WiFi or cellular.

Mine is doing the same thing, so frustrating. Found this thread through a search.

I am also have this problem.

This has been happening to me as well on both Cellular and Wifi. All of the settings for Siri and search allow Siri to work with music.

Has anyone received an answer that works?