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Since I updated my iPhone to iOS 13, iTunes refuses to synch purchased songs to my iPhone, no matter what I do. I already deleted all my music from my phone, synched it all again, and it all goes well, except, no purchased songs. I know I can simply redownload them from the Apple Server, but the play count doesn't add up since it does not recognise a song on my phone and a song in my iTunes library are one and the same.
iPhone 6s Plus
VouterW,
Trying to sync with an older version of iTunes could be causing issues, so updating the macOS on the computer could help.
You can also try deleting a couple of the songs that you are having issues with and then downloading them again and trying to sync.
When you try to sync the content and it "refuses to sync" exactly what does that entail? Nothing happens, stalls out, quits, etc.
Cheers.
VouterW,
Trying to sync with an older version of iTunes could be causing issues, so updating the macOS on the computer could help.
You can also try deleting a couple of the songs that you are having issues with and then downloading them again and trying to sync.
When you try to sync the content and it "refuses to sync" exactly what does that entail? Nothing happens, stalls out, quits, etc.
Cheers.
Hello VouterW,
Thank you for using Apple Support Communities.
I understand that you are not able to sync purchased content from iTunes to your iPhone. You have tried deleting content from your iPhone and syncing again, with no change. I have a few things to check, but it may come down to downloading the content again.
First, let's start by updating the software on both the iPhone and computer, especially iTunes.
Update your iPhone, iPad, or iPod touch - Apple Support
How to update the software on your Mac - Apple Support
Update to the latest version of iTunes - Apple Support
Once you have done this, try syncing again:
Sync your iPhone, iPad, or iPod using iTunes on your computer - Apple Support
One additional thing to make sure of is that both the iPhone and computer are signed into the same Apple ID/iTunes Store account.
If you continue to have issue, please get back with us and we can see where we need to go from there.
Best regards.
Hi MoonJ,
I followed all the above steps, and the problem still persists. Could it have something to do with the fact that my iPhone on iOS 13 is synching with my MacBook which still runs on Mojave, and not yet Catalina, which comes with the new Music app?
The problem is fixed with the release of macOS Catalina, so I suppose that was the problem all along. I did have to delete all the music on my iPhone, and then sync everything again, but unlike before, now it also synced my purchased songs. Before it didn't give any warning whatsoever, it just did not transfer the songs I had purchased in the past.
iTunes won't synch purchased songs since iOS 13
