Apple Event: May 7th at 7 am PT
An app called Fullbrowser is suddenly showing up on my Mac. I didn't download it. It freezes my cursor, so I've had to shtu down and restart. I'm worried it's malware.
How can I stop it from reappearing after I've deleted the app from the Applications folder?
Mojave 10.14.6 / Early 2013 MacBook Pro /
Images of it on the Dock and of its dialog box:
Hello dougitect!
Thanks for reaching out to the Apple Support Communities. I see that you’re trying to download an app that appeared on your MacBook Pro. You mentioned that you’ve deleted it from the Applications folder, that’s a good start.
Check to see if it’s still showing in Launchpad, if it is, see if you can remove it from there following the steps in this article: How to delete apps on your Mac. Be sure to also empty the trash. Also, check to see if it is listed in your Login Items. This article will show you how to check, and how to remove it: Open items automatically when you log in on Mac.
Once you’ve completed all those steps, restart your MacBook Pro and see if reappears. If you’re concerned about malware, you can install and run Malwarebytes | Malwarebytes for Mac. This is a free app which will scan your machine and remove any malware it finds. You can also follow the tips in this article to Protect your Mac from malware.
If none of these steps have helped, and you find you need more assistance, Contact Apple Support.
I hope you find this helpful, and can enjoy your day.
Hello dougitect!
Thanks for reaching out to the Apple Support Communities. I see that you’re trying to download an app that appeared on your MacBook Pro. You mentioned that you’ve deleted it from the Applications folder, that’s a good start.
Check to see if it’s still showing in Launchpad, if it is, see if you can remove it from there following the steps in this article: How to delete apps on your Mac. Be sure to also empty the trash. Also, check to see if it is listed in your Login Items. This article will show you how to check, and how to remove it: Open items automatically when you log in on Mac.
Once you’ve completed all those steps, restart your MacBook Pro and see if reappears. If you’re concerned about malware, you can install and run Malwarebytes | Malwarebytes for Mac. This is a free app which will scan your machine and remove any malware it finds. You can also follow the tips in this article to Protect your Mac from malware.
If none of these steps have helped, and you find you need more assistance, Contact Apple Support.
I hope you find this helpful, and can enjoy your day.
Definitely adware/malware you have downloaded onto your Mac.
Malwarebytes | Malwarebytes for Mac
is known to remove version of this malware: Fullbrowser app, StructuredService 1.0 .app, Feedback version1.0 app
You both mentioned Malwarebytes, but I have to give the first reply the "Solved" badge since it was first. :)
I had not heard of it before, and it did the trick. I hadn't been able to send email from any accounts using Mail.app (just receive emails), but now that's working as is should.
Thank you both, alex_h1 and leroydouglas!
dougitect,
We're glad to hear that Malwarebytes resolved the issue. If you have any questions down the road, we're only a message away, and always happy to help fellow Apple Support Communities members.
Cheers!
Why is the Fullbrowser app loading itself on my Mac?
