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Photos app - auto merge incorrect people

Situation: the photos app has automatically merged people which should not be merged and I cannot undo it.


Background: My iCloud photo library has +100,000 items, I've digitised my entire family photo album and invested countless hours over the past few years adding meta data (like locations and backdating), building a file structure and ensuring every photo with a face is tagged using the 'people' function of the photo app. I predominately do this on my Mac.


I discovered today that the software has automatically merged several people (impacting several hundred photos), in some instances both merged people are in the same photos and in other instances they are not (some people are not related, the same gender or look alike!). Once over the immediate frustration, I began manually re-tagging the mis-merged faces only for the software to 'undo' my tags and re-merge the same people a few minutes later.


I spoke with Apple's creative services support team today who were able to see the issue remotely. We played around with tagging to confirm the auto mis-merge. They've asked me to leave the app running for 12 hours for the library to update. I don't really know how that's going to begin resolving the issue. The only real change has been the purchase of a new iPhone which has begun doing it's own scan of my photo library - that's the point things started to go wrong.


Does anyone else relate to this? Has anyone found a fix?

MacBook

Posted on Sep 22, 2019 10:39 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2019 10:57 AM

The same has happened in my Photos Library over and over again, and it started right after Photos began to sync named faces with iCloud Photos Library. I could usually track it down to photos, where I had added faces manually. The problem is, that the iPhone and the Mac are scanning for faces independently, with different results for detected faces. For example, if there is a photo with two people, it can happen, that Photos for Mac detects person A in the photo and the iPhone only person B. If I named person A on the Mac, the iPhone may use the name of person A for person B, because person B is the only face it found. Then the error may spread and the two people get merged.



I am continually checking all named people to prevent the mismatches from spreading. As a precaution I have added for each named person a keyword to the photos with the name.

Now I can create smart albums for each person by searching for the keywords and comparing the keywords to the name from the people album. If there is a mismatch between the name and the keyword, I correct the assigned people name.



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Question marked as Top-ranking reply

Sep 22, 2019 10:57 AM in response to Rory HQ

The same has happened in my Photos Library over and over again, and it started right after Photos began to sync named faces with iCloud Photos Library. I could usually track it down to photos, where I had added faces manually. The problem is, that the iPhone and the Mac are scanning for faces independently, with different results for detected faces. For example, if there is a photo with two people, it can happen, that Photos for Mac detects person A in the photo and the iPhone only person B. If I named person A on the Mac, the iPhone may use the name of person A for person B, because person B is the only face it found. Then the error may spread and the two people get merged.



I am continually checking all named people to prevent the mismatches from spreading. As a precaution I have added for each named person a keyword to the photos with the name.

Now I can create smart albums for each person by searching for the keywords and comparing the keywords to the name from the people album. If there is a mismatch between the name and the keyword, I correct the assigned people name.



Photos app - auto merge incorrect people

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