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IOS 13: Mail sound & screen notifications are not displayed until phone screen is active

Hello,

I upgraded my iOS to version 13 two days ago and currently I don't receive audible or visual email notifications on the native mail app unless I turn the screen on (or use raise to wake) or the phone is unlocked. When I do that, I see the email banners already there on the screen since the mail was received.


I have 3 different email addresses configured in the native mail app, my work mail, my gmail & my icloud mail. The case is the same with all of them.


I double checked the notifications and I all possible notifications options are selected (banner, notifications center & sound)


I also tried restarting the phone with no luck as well.


Anybody experiencing the same after iOS 13 upgrade ?

Any hints ?


EDIT:- Forgot to mention that I have another email app that's linked to my gmail account and it's working with notifications normally.

iPhone X

Posted on Sep 23, 2019 3:33 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2019 5:03 AM

Hello,


Turned out to be something related to Apple Watch notifications not the phone itself.


As soon as I removed the watch off my wrist, notifications started to flow.

1 reply

IOS 13: Mail sound & screen notifications are not displayed until phone screen is active

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