Apple Event: May 7th at 7 am PT
I'm trying to access my photo stream on my MBP so I can do a little bit of cleaning house and get rid of some files (instead of doing it on my phone)... I'm at home on a strong wifi connection, everything else works fine, my speed right now is 176mb/s download, 7mb/s upload ... I've been having this message since I started trying yesterday. Any suggestions?
MacBook Pro with Touch Bar
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Thanks @Eric .. I tried creating a new admin account and turning off all my Norton AV - same issue. I rebooted into Safe Mode and went to the new admin account and tried again - same issue ... any other ideas?
You are welcome. It may not help, but try running/posting the Etrecheck report in your normal account. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
I would uninstall the Symantec software and the CleanMyMac software using the Developer's uninstall instructions. Anti- virus software tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
Try quitting Adobe Creative Cloud to see if that helps.
You can also try quitting Skype.
After doing that, test to see if it is okay or more needs to be done.
Thanks ... I'll try that
You are welcome.
iCloud photos: "network is unavailable or slow" -not loading photos
