wifi issues with Iphone 11 Pro Max

Hi! I dont know what is happening with the new iphone 11 ( as I have other iphones updated and there is nor issue with them) but as I connect to the wifi ( 802.1x protocol), after a certain time the conection is lost. There is wifi icon on the iphone but there is no conecction ( no ping....). After turn on off the plane mode, is working after certain time again...same thing. With other iphone 10 with ios 13 no issues.... so I think that the problem is with the iphone 11 hardware or something new on the iphone.... some one the same problem???? thanks in advance!!

iPhone XS Max

Posted on Sep 23, 2019 10:15 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2020 2:36 PM

Dear PJAckson76,


I would return to the place you got your phone first: mine was Verizon and even Apple support will tell you there are bad production lots of the iPhone 11 Pro there. If you have a good relationship with them there and can get all your data copied to a new version of the phone I would do that.


If Verizon is not the option, backup your iPhone 11 Pro with iMazing on the laptop/desktop of your choice and then go to the local Apple store. Ask them to run the typical diagnostics tests on your iPhone and then run the DFU(when running DFU, all data will be wiped, so be prepared). If they still find no problems; still ask them to replace the phone entirely with a new one. They will honor this because they know they need to do so. There are bad production lots out there.


When you get the new phone, have them run all the tests on the new phone and if it checks out ok, take it home and test it on your Wi-Fi first *** BEFORE *** restoring you data to it from iMazing. If the Speedtest results give you what you need you are all set to go ahead and restore from iMazing and test again.


If your results are still inconsistent and short of your expectations, it is time to change your router settings. Come back on this site and provide a router and model number and I will provide some tips which may help your situation.


I wish you luck with this, I know how irritating it can be.....but, the above process has solved this for me.

169 replies

Jan 30, 2020 2:53 PM in response to Ecartsav

I don't think it's the iphone 11 per se. I ran into this problem last week. Connected to my wifi but said I wasn't. Went crazy with resets and reboots. etc. Then I checked connections on my wifi and it said I was connected. Did nothing unusual, though it happened and that's very rare for iphone in my experience.

Sep 30, 2019 7:56 PM in response to BotuBod

The new iPhone 11 max doesn’t work on 5Ghz wireless internet! No trouble shooting suggestions have worked nor my call into Apple! I’m planning to take it back for a refund. How do you release a “new” device that only works off 2.4Ghz internet (older slower technology) and won’t work on a 5Ghz wi-fi network (newer much faster technology)? Instead of me using the 11 Pro Max on a 5Ghz wi-fi network with over 400 meg speeds I have to use it on a 2.4 GHz network with 60’s meg speeds. Absolutely ridiculous.

Oct 24, 2019 10:25 PM in response to chentiangemalc

In my case is not only a speed issue! Apparently the iphone is connected to the wifi but didnt surf.... so, I have to turn plane mode and then works perfectly.... I read in other cases that people changed the iphone to a new one and solved the problem.....I have 2 iphones with the same problem and after making the tech suggestions ( restore iphone, restore by icloud, restore by local copy...) i do not have any improvement. The only next solution is to change the iphone I gues........

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wifi issues with Iphone 11 Pro Max

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