wifi issues with Iphone 11 Pro Max

Hi! I dont know what is happening with the new iphone 11 ( as I have other iphones updated and there is nor issue with them) but as I connect to the wifi ( 802.1x protocol), after a certain time the conection is lost. There is wifi icon on the iphone but there is no conecction ( no ping....). After turn on off the plane mode, is working after certain time again...same thing. With other iphone 10 with ios 13 no issues.... so I think that the problem is with the iphone 11 hardware or something new on the iphone.... some one the same problem???? thanks in advance!!

iPhone XS Max

Posted on Sep 23, 2019 10:15 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2020 2:36 PM

Dear PJAckson76,


I would return to the place you got your phone first: mine was Verizon and even Apple support will tell you there are bad production lots of the iPhone 11 Pro there. If you have a good relationship with them there and can get all your data copied to a new version of the phone I would do that.


If Verizon is not the option, backup your iPhone 11 Pro with iMazing on the laptop/desktop of your choice and then go to the local Apple store. Ask them to run the typical diagnostics tests on your iPhone and then run the DFU(when running DFU, all data will be wiped, so be prepared). If they still find no problems; still ask them to replace the phone entirely with a new one. They will honor this because they know they need to do so. There are bad production lots out there.


When you get the new phone, have them run all the tests on the new phone and if it checks out ok, take it home and test it on your Wi-Fi first *** BEFORE *** restoring you data to it from iMazing. If the Speedtest results give you what you need you are all set to go ahead and restore from iMazing and test again.


If your results are still inconsistent and short of your expectations, it is time to change your router settings. Come back on this site and provide a router and model number and I will provide some tips which may help your situation.


I wish you luck with this, I know how irritating it can be.....but, the above process has solved this for me.

169 replies

Nov 6, 2019 11:14 AM in response to Bigdaddyg099

i have to switch the wifi off or no connection most of the time. Apps constantly closing on me etc. I think the modem is junk. In fact I hate iPhone 11 its a piece of junk in my opinion. We bought 3 and had to send one back for replacement because it would no longer connect to cellular. Also it will not connect to either of our 2 iMacs or MacBook Pro running the new Catalina. Apple couldn’t fix it and said if enough people complain they might send out an update lol. Horrible service and product. Apple has went to ****.

Nov 7, 2019 5:20 PM in response to BotuBod

I have an iPhone 11 Pro with the same issues. I have updated at each turn and it has not resolved the issue. I have to turn off WiFi and the turn it back on. None of my other Apple devices are dropping WiFi even if I have not used them for a couple of days or weeks. I can be using my phone, set it down, and then come back to it and have to reset the WiFi.

Nov 19, 2019 10:44 PM in response to Ecartsav

Have same issue. Works after an update a few times then stops working on 5 ghz. Thought by all these updates would do it. Proble still there. Multiple phones. Only on iPhone 11. iPads. Macs all good. So not my router. I’ve spoken to tech support and they are unaware of an issue. I told them to see this chat. But they refuse to acknowledge

Nov 20, 2019 11:57 AM in response to ferhata

They act like I am the only one they have ever heard of with the issue. Already returned one when the cellular quit working. Our cellular is also weaker than previous iPhones. I keep hoping for a miracle update but I think the modems are bad. I wish we had a lemon law for cell phones I would immediately pack up 3 and ship them back. Also the iMacs new Catalina will not even detect these phones when I connect. I was on the phone with an Apple senior for two hours to no avail. I had an appointment for 10:30 the next morning but she never called me back. Apple service has become as bad as their iPhone 11 Pro Max junk. I have become a very dissatisfied customer paying $1800 x 3 for half inoperative cell phones.

Nov 28, 2019 4:25 PM in response to JoeHardy

I would take them back and tell them where they can stick them. Been waiting forever for a software update or recall. Its not a phone its just a camera they are selling in my opinion. They don't seem to care or they don't know how to fix it. I have unlimited Verizon so I can get by for now but would really prefer to have wifi so I can use Airplay on my smart TV.

Nov 28, 2019 9:21 PM in response to BotuBod

This has to be fixable. I’m curious where the intel about 5 v 2.4 speeds comes from. I’m really hoping that is a rumor. I don’t know if this is relatable, but all of my devices (MBP15”mid 2014 running Catalina, iPad Pro 11” running build 13 and XS Max on 13 as well) seemed to get sick all at once. A network that these have been running on for 2 years, 1year, and one month respectively, is just suddenly rejected by apple’s “best” devices?!?! Hmmm. I’m feeling a little more like a sucker with every upgrade/update. Thanks everybody.

Nov 30, 2019 2:33 PM in response to Rafe63

Support, with whom i spoke at length yesterday regarding my MBP’s mysterious illness characterized by self assigning IP addresses to itself, making the internet a far off dream or a pleasant memory of years gone by, are unanimously pretty sure it’s my router. And i’m pretty sure it’s not my router. Mainly because incidentally, my XSmax is on course, sailing full ahead. My iPad pro 11”.....not so much, it’s not affected in an obviously systemic way, like the pro max and my MBP, but it’s definitely not acting like itself. Additionally, i can’t help but notice that the iPhone11 pro Max, cast in a formerly dreamboatish, featured, flag-ship device spotlight on apple.com, standing on its own in at least one or two graphics....is now suspiciously absent from the site, except as the second tier option for iPhone 11 Pro that populates only after clicking on the slightly smaller model.

Dec 7, 2019 6:45 PM in response to BotuBod

  • Decided to do a speed test on my new iPhone 11 Pro Max. And I was like WTF? I had just upgraded from an iPhone 8 plus which was a rocket on my wifi. Went thru the previous results and found the best result was Ping 19 , Jitter 1.4, 600Mbps down, 20.9Mbps up. Results could be from 496Mbps down, 516Mbps, 592Mbps, up to the first/best one I previously stated and consistent 16Mbps to 21.0Mbps up. So I expected the same or close there about. Imagine my surprise, when for 3 tries the speeds were 331 up - 20.6 down, then 283 down, 21.0 up, and lastly, 330 down, 20.6 up. My Mac Pro Dual hex core xeon cranked 653Mbps down, then 21.1 up beating the last fastest (646Mbps down , 20.1 up). This is the speed I used to get on both devices. My Internet Plan is 600Mbps down, Unlimited Bandwidth. I'm only getting 1/2 the speed I should be getting. Updated wifi on the 11 Pro Max, and the 8 plus had a/c wifi but yanked down as quick as the gigabit ethernet. I agree with the previous posters that something is up. Hardware maybe, the ( 802.11ax Wi‑Fi 6 with 2x2 MIMO ) in the 11, the ( 802.11ac Wi‑Fi with MIMO ) in the 8 plus ? Just seems weird & at the expensive, but worth it price I would still like an answer or a fix/solution.
  • Cheers


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wifi issues with Iphone 11 Pro Max

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