I share your grief. As I mentioned in my previous posts, I had to get a new phone, from a good production lot, in order for it to work right. Firmware updates where just the icing that later finished the cake.
The problem right now; and in Sep, 2019 to Jan, 2020 start, Apple is producing this iPhone product in China and the quality is failing. Apple also is not, like discovered in the new 16-inch MacBook Pros, making service parts for good "carbon copies" of its devices to have on hand in the US. Therefore, the customer is not "the customer" anymore.
With new product and logistics management there has seemed to be more interest in keeping up with competing technologies in some senses and therefore, quality....like moving production out of China ("a caveman could do it [GEICO]", maybe a robot!) and not doing iOS releases near or SO CLOSE to a hardware product roll-out. The two should be a month apart.
I am not suggesting this is happening but indicators make it look more like Apple is running iOS development and hardware development too much like independent entities under one name. Of course most of us would be happy to buy a Lumix or Canon camera separately....because of these ridiculousness cameras and their overhead. Could we ever turn the camera "down" or "off" per device as need?
Apple always preached quality and not quantity. I agree. And you did so in the past. You have the most secure of the offerings of smartphones in the world but, separate the market on the camera crap and improve the quality of a "smart phone's purpose" before you have the juveniles in the market destroy your product's identification because you lost money not having an emoji camera effect that could keep up. It is like a round-about versus a 4 lane highway; you can't let your least capable driver block emergencies for the rest of societies needs. And with driving such as phone communications; medical needs!
Business uses and depends on your devices. If you continue like this, your core method and statements will not apply.
Yes, I had two clients and another company I work for go through the worst situations with defective 16-inch MacBook Pros and iPhone 11 Max Pro in my 30 years supporting Apple which too more than 30 days be resolved totally. That resulted in business loss in the form of expense/downtime.
We love the new building. We love the Mac. But stop making the quality suffer while you support manufacturing a product in another country....of which I will not elaborate on....while not even supporting the US with backing up your product line with inventory when it fails.
Also, please drop the budget on subscription services competition and put the manufacturing back in the United States. Your devices are so much more secure than other Android operating systems in phones and now in TVs....please don't spoil our image of your quality with this continuing product behavior.
Hmmmm. Maybe even manufacturing and developing in the United States will protect your intellectual property and lead to less "leaks" on products in general. Hmmmm. That might help promote products roll-outs as more 'impressive' and 'fascinating' too.....resulting in the income you need.
