iPhone 11 on iOS 13 having Bluetooth connectivity issues

Still having some BT instability on 13.2 using my gen 1 AirPods but when it happened earlier today, I switched to speaker mode and then back to my AirPods and it was good again. Hasn't happened since and I've been on the phone for the last couple hours. Kind of inconvenient but it seems to be a workaround until this is fixed.

Baysmith88 wrote:

no connection with my Lexus. When I first got the new phone apparently it was connecting as my old phone. As soon as I tried to use Bluetooth audio it refused to connect. When I deleted my old phone it would recognize the new phone but would not connect.

That shows you did not delete the connection from both sides.

Delete all pairings from both the phone and your vehicle, and try again.

Sorry was not clear in my comment. Sony does not reboot. The call switches back and forth between the phone and headset. Something that never happened before iOS 13. Neither with my iPhone 11 not the older iPhone 6S. So the fault is not with the headphones but it’s caused by iOS 13. It is clearly faulty based on hundreds of comments here. Apple must fix this.

The thing is that this may not even be an actual BT problem. The symptoms may appear with Bluetooth but actual problem causing these symptoms may be e.g. in how the device was restored from old phone backups. It messes something. Or, that you also have an Apple Watch paired to the same other devices. Or that you use phone calls over Wi-Fi.

Who knows. But what we know is that these problems were not there before iOS 13.

Well, we still won't know who was at fault, because Apple does work around some vendors' issues when it has to.

For example, if Apple found a bug interoperating with Windows PCs, odds are they would have to work around the issue rather than demand Microsoft fix theirs.

Note that Apple can't just "add code" to support the AirPods Pro, but they can use new features in the protocol that weren't used before, and it's possible to even likely that those are what third party devices are choking on.

There is a long legacy of protocols in which certain bits are defined as undefined/for future use but when a device is sent packets in which those bits are now non-zero (or zero) the devices crash and burn rather than ignore those bits as they should.

More to the point I have personally written software that caused various devices to go catatonic when those devices had been shipping into the market for months to years.

In each case I was able to provide the manufacturer with a test case that showed the issue was in their firmware despite, in one case despite having been deployed by the hundreds of thousands on Windows PCs and in various embedded platforms for over a year with zero other complaints.

Contact your BMW dealer and see if they have any updates.

Then contact Apple directly so they know about your issue; this is a user to user forum so Apple Support won;'t know based upon your post here.

Official Apple Support (UK)

I agree with you, like I said in the previous message, I replaced my iPhone 11 pro 4-5 times. All of them are acting different each other. Each device has a different problem about the bluetooth connectivity.

So I think this is not a software problem only, There are some hardware related issues. It is due to a lack in quality control within Apple definitely! So waiting the next update may not solve some people's problem due to faulty hardware.

Like I said before, there are some hardware related problem in new iPhones, because when I get the another new iPhone 11 pro yesterday, my music streaming problem solved (which I can not solve it with my previous iPhone 11 pro). There is still phone call quality issues but music streaming with my car audio system is just fine. So if you have also music streaming issues, your situation may be the same. If you could do that, you should try to change your iPhone with the new one.

Interesting support article posted by Apple on Dec 10th giving tips on how to avoid "Wi-Fi and Bluetooth wireless interference":

https://support.apple.com/en-gb/HT201542

Perhaps that's what's happening here?

iPhone 11 received the 19/11/14. Bluetooth issues from 13.2.2 to 13.3. Replaced yesterday by a brand new one. Same issues with the new one in my car (2007 Audi S6 5.2) : disconnection from bluetooth handsfree during phone call (with or without re connection in the upcoming seconds), and micro cuts when using A2DP protocol to display music (random behavior). No micro cuts when connected only to the A2DP connection...

It seems that there are some issues on the handsfree protocol of the new bluetooth stack of the iPhone 11. No issue on the iPhone 11 Pro Max of a colleague with his Lexus RX450h.

matt31500 wrote:

It seems that there are some issues on the handsfree protocol of the new bluetooth stack of the iPhone 11. No issue on the iPhone 11 Pro Max of a colleague with his Lexus RX450h.

All variants of the iPhone 11 use the same Bluetooth chip and thus, the same software stack.

In short, this shows why this issue is so difficult; things work perfectly with some devices and not with others.

There is something seriously wrong with iPhone and the Apple support has acknowledged the issues as we where able to verify this issues with the support and also the logs showed the bluetooth errors.

I had three separate iPhone 11:s that had the same issue with Apple EarPods and all the other bleutooth devices I tested. I also tested the same bluetooth devices with our iPhone 6s and iPhone 8 and they work flawlessly.

You are right that it is not all iPhone 11 phones. My iPhone 11 Pro works just fine, so it seems that is not an easy issue to fix. It might be a heat or interference with the new Apple U1 chip or something that only happens on certain phones. computer components have tolerances and it may be a situating where there are just bad U1 chips.

I also agree that several of the posts here are clearly user errors, but that does not negate the fact that there is a serious bluetooth issue with the new iPhone 11 phones.

I’ve mentioned this before but it is interesting to read this ever growing thread on the Samsung Galaxy forums:

https://us.community.samsung.com/t5/Galaxy-S10/Galaxy-S10-Plus-Bluetooth-Disconnecting/td-p/472781/page/6

The galaxy 10 has Bluetooth issues with cars and devices akin to the iPhone 11 issues.

Samsung customers on those forums are ditching their Galaxy 10s in favour of Galaxy 8s in similar ways that customers on this thread are ditching their 11s in favour of earlier models.

There does seem to be a Bluetooth generational issue that is affecting the two major phone manufacturers as they transition to Bluetooth 5.0.

William - I am sure most of my posts are lost in this thread but I have a pair of the 2019 Anker Soundcore Liberty Neo earbuds that are $49.99 (and can sometimes be found on-sale for $29.99). They are Bluetooth 5.0 and work like GARBAGE on my iPhone XS Max. Oddly enough they work great with my 2018 iPad Air... that is completely up to date on the operating systems.

I feel like this is an operating system issue. Whether it has to do with something in the phone also I am not experienced enough to know. I did not have any issues with my iPhone XS Max until the 13.0 iOS update in September. Since then I am having the same bluetooth issues as most people on this thread - issues with my vehicle and issues with other bluetooth devices. However, my AirPods work fine.

Who knows at this point. The issues are on-going and have not been fixed to date.

I had complained of Bluetooth connectivity of my new iPhone 11 with my Apple Watch and Fitbit. Turns out I just needed to reset the Apple Watch and put in all day sync on my Fitbit. All working fine now.

I had expected the iPhone to pick these up automatically since all data had transferred from the old iPhone. But just like you have to log in to your bank all over again on a new device, just pair the device like a new connection.

My issue is resolved, I hope this helps someone