iPhone 11 on iOS 13 having Bluetooth connectivity issues

New iPhone 11 on iOS 13 is having Bluetooth connectivity issues.

both my daughter and I are having the similar issues.

daughters phone is an 11 64GB Purple.

mine is an 11 128GB White

Hers gets connected to her 2018 Toyota C-HR and constantly drops out. Her iPhone 7 Plus never had any issues.

I have mine connected to a Boss BT module on my motorcycle. Never had any issues with my iPhone X.

neither of our other phones we’re running iOS 13.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 23, 2019 11:54 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2019 8:00 AM

I updated to 13.1.2 It looks like "MOST" of my issues have been fixed with this latest update. My 2012 Scion xB stock stereo is now not dropping or getting garbled calls. My iFrogz headphones are now staying connected when paused in Pandora.


The only remaining bug(s) I'm seeing are:


  1. Hey Siri is somewhat spotty. Like the phone isn't hearing me sometimes. Very random.
  2. When placing a call via Hey Siri in my car, the bluetooth connection between my iphone 11 and my scion xB, will connect/disconnect several times before the dialing sound starts. Once the dialing starts, it stays connected.


2,190 replies

Mar 4, 2020 6:37 AM in response to Hemihauler

I wish it were as easy as old Bluetooth versus new Bluetooth. I have brand new Bluetooth 5.0 anker earbuds that can't hold a consistent connection unless they're less than a foot from my phone. I also have a 2018 Honda Accord with Bluetooth 5.0 with the same problem. Additionally I have a set of AirPods 1 which has Bluetooth 4.2 and they work flawlessly.


I know this isn't the case for everyone as I've seen people in this thread that have issues with AirPods... so I'm at a loss for what is going on.


(Phone version I'm using is iPhone XS Max)

Mar 5, 2020 6:54 AM in response to Dogcow-Moof

William Kucharski wrote:


matt31500 wrote:

The fact is that Apple has decided to develop his own Bluetooth chip and that it’s a massive failure, as it faces compatibilities issues even with their own equipment... that was not the case with previous versions of iPhone of course.

That is not accurate; a simple Internet search reveals that the Wi-Fi/Bluetooth device in the iPhone 11 models is in fact an SoC from Wi-Fi/BT specialist Murata:

Tech Insights: Apple iPhone 11 Pro Max Teardown

I've never run into any iPhone 11 with a murata chip. Either I've beat the odds by a huge margin or the article is incorrect.

Mar 5, 2020 8:45 PM in response to Sledneck

Me too! I thought it was one of my Bluetooth headphones sets I use regularly: but, IT’S NOT DISCRIMINATING! It’s now impossible to use them to have a phone conversation or dictate anything because it’s constantly disconnecting & reconnecting, when my phone’s right by my side!

This is soooo counter-productive for people & business!

Keep it up Apple! I’m about to learn how to operate under the Android system.


Mar 7, 2020 2:35 PM in response to phi1514

the issue started the first week that I traded up to an iPhone 11. I thought it was my headset so I bought a new one. Same issue connecting and disconnecting repeatedly. Same issue in car and on a separate blue tooth speaker.


I brought it to the Apple store one month later in Oct 2019 and they told me that there was no known issue!!!!, and that I should bring my car to the dealership for them to update my 2018 Honda’s Bluetooth! I told them that the problem is on ANY Bluetooth device, they blew me off. So ******.

Mar 11, 2020 5:03 PM in response to phi1514

Well...the issue still persists after the reset. I have an appointment at the Apple Store on Friday afternoon. I was told by the Senior Advisor that I was well within the warranty period, and fully entitled to a new phone. I also fully expect to be in an argument at said Apple Store on Friday, with a store rep that refuses to replace the phone...

Mar 11, 2020 7:30 PM in response to phi1514

Well good luck. I bought my iphone 11 4 months ago and have had issues from day 1 and the Apple store said that there is nothing they can do because I can't repeat the issue in the store. I told them the issue is in connecting to my car and lets go out to my car and I will show you. They said it is against their policy. So there is no way to show them the problem, so they did not replace my phone.

Mar 12, 2020 8:19 AM in response to beerandcandy

So, is the best course of action at this point to demand an exchange for a lower caliber phone, like an iPhone XR? I spoke with Apple this morning, and they are going to call the store and speak to the manager about my case so that hopefully, when I go in on Friday, I don't get a 3 hour run-around and leave with no resolution to my problem.


This is so absurd!!! Fix it Apple!!!

Mar 14, 2020 6:21 PM in response to phi1514

Streamed audio for quite a while in my truck today while driving to and from my son's baseball game. Audio streaming quality was fine, and the phone auto connected once I turned the truck off and then started it back up. Phone also connected to the truck for making calls. Streamed audio in the yard for a while on my AirPods this evening while doing yard work with no issues. We'll see if it continues tomorrow.

Mar 15, 2020 8:57 AM in response to Frankie1889

Afraid this is a long ongoing problem- lots of us are trying to get to the bottom of this problem. I had a lengthy telephone conversation with a senior Apple tech. Last week but unfortunately still not resolved. Although as my problem is connecting to my cars hands free, I am taking the problem to the garage. Apple have said if the fault is not with my vehicles system compatibility with my IPhone 11 they will investigate further!!

Mar 15, 2020 11:26 AM in response to Sledneck

I have this same problem. My iPhone X will not autoconnect to my macbook pro. Both are on the current OSs. The iPhone X is iOS 13.3.1 and the Macbook Pro is on 10.15.3. The problem started occurring recently, within the last month. Autoconnect doesn't work for other bluetooth devices either. Even when I jump through the hoops to manually connect, the automatically disconnect after a few minutes. Only may apple watch seems to stay connected.

Mar 22, 2020 10:51 AM in response to JohnWGrove

My problem is similar. My iPhone 11 Plus and all my Mac computers are running the latest OS versions. My iPhone 11 is able to make a stable Bluetooth connection to my MacBook Pro, but it cannot make a stable connection to my iMac. I've done all the usual stuff (restarting; deleting devices from Bluetooth lists, then attempting to reconnect. Very frustrating!

Mar 25, 2020 1:19 PM in response to Rich Cunningham

Yes it is still hands free once connected via USB. My car read it as “Iphone” and I was able to play music/gps hands free. Its weirdly annoying but the BT in my car works fine for phone calls only. It connects immediately which is weird that it will only work for calls, but not for music. I have an Ipod which I’ve thought about connecting via USB, but thats just one more expensive device that I have to remember to connect, disconnect, etc.


This issue is so annoying because IOS 13 sucks!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 on iOS 13 having Bluetooth connectivity issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.