iPhone 11 purchased with AppleCare+ coverage says device is not eligible for AppleCare!

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Level 1

69 points

iPhone 11 purchased with AppleCare+ coverage says device is not eligible for AppleCare!

I ordered an iPhone 11 Pro Max on pre-order day along with the extended AppleCare+ coverage. It arrived as scheduled on Friday the 20th. Good so far.

However, on the Settings screen, it keeps prompting me to buy AppleCare+ as the complimentary coverage will expire in 55 days. If I click Continue, it says (NULL) and then the next screen says "AppleCare products for this device are not available.e Sorry, but this device doesn't appear to be eligible for an AppleCare product. Please choose another device and try again."

WHAT???

I called AppleCare and they don't know what is going on other than maybe a glitch on their end. That doesn't make me feel very confident! They said to reboot the phone which I have done many times (it hides the message for awhile and then it reappears again). Hopefully it will eventually go away.

The only good thing is that in the Settings > About screen, it does show that AppleCare has been activated and will expire in 2 years. But the nagging prompt in the main Settings window is annoying!

Anyone else have this issue and know of a way to get rid of the bogus messages? I'm attaching screenshots.

iPhone 11 Pro Max

Posted on Sep 23, 2019 1:57 PM

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Answer 1

elie1095

Level 1

14 points

Sep 24, 2019 7:32 PM in response to janericster

Same thing. It initially had the "55 days remaining" text on the main Settings screen. I got an email a couple of days ago confirming my AppleCare coverage and pretty much since then it at least started to finally "see" that it already has AppleCare in Settings -> General -> About (whereas before it showed an option to purchase AppleCare on that screen).

It's still a little broken though. On the main Settings screen, the option that used to say "55 days remaining" is now blank, and pressing it brings up the "null" page like in your screenshot and that's it. I was hoping iOS 13.1 would fix it but it didn't affect this behavior at all.

Oh and when I called support on Friday (when it was still showing 55 days) they said it could take up to 48 hours for the system to reflect the coverage. Still not a pretty thing to have a blank option in settings like that though.

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