iPhone 11 Pro Max won’t charge wirelessly

I have an 11 Pro and purchased the Ubiolab Charging Stand from Costco. I was pretty certain it was charging for about a week and then it stopped. I took the charging stand back to Costco thinking it was defective and purchased another. Unfortunately it would not charge either which made me wonder if it was never charging in the first place. I tried an another phone, a X I think, and it charged just fine so I assumed my phone was not compatible and was going to return the second charger until I saw these posts. I rebooted the phone and it now charges.

Apple, please fix this bug.

I think I found a pattern and maybe a work-around.

Solution: Keep it charged relatively high and wireless charging works just fine.

Observations:

• It's not the charger. Reboot helps temporarily.
• If I keep my phone charged to a relatively high charge by keeping it on a wireless charger in my car and at work it consistently takes a wireless charge.
• If I let the charge get too low and I haven't determined exactly how low, maybe 20% then I put it on a wireless charger it indicates its charging but doesn't charge.
• I reboot, it will charge wirelessly
• Charge it up wired then from then on it deems to charge wirelessly until I let it run down too low.

Solution: Keep it charged relatively high and wireless charging works just fine.

Hopefully Apple will fix this glitch in future updates. I am running iOS 13.3 and haven't noticed any changes in any of the updates. I have had the Pro Max since mid October.

Please test and share your experience so our community can benefit. Thank you for all of your comments.

Same here, problem solved.

I had this problem with an iPhone 11 Pro Max and posted about it earlier in this thread, believing that it was a software bug.

Now I got the iPhone replaced with a new one, it was covered by the warranty. And the new one does not have Qi charging issues, same OS version and same contents.

The reboot of the phone worked!!!! thank you very much!!

Just updated phone and started to work again. 13.4

After IOS 13.3 upgrade issue is solved. I have no longer problems with wireless charging

What is the iOS version on your new phone? Settings > General > About > Version

If you are not at iOS 13.3.1, update the phone.

I confirm, this is a hardware issue.

They replaced my iPhone 11 Pro 64 GB this saturday and it's working fine.

Take your phone in for service.

My iPhone 11 Pro Max works every time on every wireless charger I've tried and so do those of other owners I know.

Genius Bar Reservation and Apple Support Options - Apple

Do note that not all wireless chargers are completely compatible with the 11 Pro Max, so be sure to look for a charger that explicitly states it is.

There are a variety of reasons for this such as charging coil placement and strength, and some chargers that used to work with previous devices no longer do (the Logitech Powered charging stand is one - but they also never claimed to be compatible with the 11 Pro Max.)

same problem....turned it off and back on worked fine

My 11 Pro Max started wireless charging again after installing 13.3 on 10th December and was fine up to yesterday. It was charging happily, picked it up to take a call, put it down and wireless charging had again stopped! Re-boot has it charging again but to anyone on this thread just keep an eye out for the ability to wireless charge to stop suddenly.

Took mine to Genius Bar. They wanted to first wipe my phone and not use my backup due to a possibility of a corrupt or virus.

I would have to download every app and put in the login info.

They would not take my word that it doesn’t charge sometimes wirelessly.

They also told me they had not heard of the problem before

If I keep it charged relatively high then it WILL take a charge wirelessly.

I have had the exact same experience with different hardware. Although I have an iPhone 7 Plus, and i use a Qi charger case and Qi certified charging pads. I hadn't used wireless charging since August 2019 as I traveled and took the charging case off. I seen no issues with charging prior to IO 13 release. I also use the do not disturb mode when sleeping and thought it might have been due to that mode, however, I have had it not charge during the day hours outside of the do not disturb time. Interestingly enough I have never used the low power mode but did turn it on testing it out prior to putting on my qi wireless charging case. I found two temporary fixes is to reboot the phone, or less extreem, unplug and plug back in my qi lighting connector to reset the interface. I originally suspected iphone 7 + had an update change that turns off charging but the charging software dosen't presume the 7+ Phone would be using a Qi charging and doesn't attempt to search for voltage again and waits for a physical connection reset to allow voltage to flow again. After seeing all these other issues in other replies, I am wondering if this simple function was missing in the 13.x updates.

Yeah... it is a hardware problem.

only replacing helps

I have this problem too since I upgraded from XR to 11 pro 64 GB.

XR was working fine everytime I put it on the charger.

With 11 pro I have to reboot the device at least twice a day to get the WC working. I'm running the latest version available of iOS.

I purchased the phone 2 months ago. Apple has not fixed this bug yet and seems not aware about this.

Apple please, wake up and do something. It's about your top of the line iPhone!