iPhone 11 Pro Max won’t charge wirelessly

Brand new iPhone Pro Max 512gb, last night didn’t charge wirelessly.


  • No case on phone
  • Belkin charger that works on my XR


See the image attached, support claim it was charging but there wasn’t enough power getting through so the battery didn’t charge. Their solution was to turn off a feature that is in place to extend the life of the battery.


Im thinking I just need to return the device as it is clearly faulty, any one else had these issues?


See images.


iPhone 11 Pro Max

Posted on Sep 23, 2019 11:58 PM

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200 replies

Sep 27, 2019 1:00 PM in response to Fjacobs94

I am having the same issue with my iPhone 11. It worked fine on my Pixel Stand and then today it no longer works on any Wireless Charger. I updated to 13.1 last night. I tried the Reset All Settings and the Disable Battery Optimization and that doesn't fix it. I believe this is a software issue because I can get it to charge after a reboot but then once it's off, it doesn't work again. I have not tried a factory reset yet but I guess that's the next step.

Oct 7, 2019 5:12 PM in response to GeoChicago

My I-Phone 11 Pro Max was doing the same thing previously mentioned in the other confessions.

I received an update out of the blue as I was ranting on about how my $1600 phone doesn't do wireless

charging. I had my whole squad at work searching for answers. Then after the upgrade finished and

I calmed down it worked with the case on. iOS 13.1.2 saved me a trip to the apple store.

Oct 30, 2019 11:07 AM in response to GooBlau

Note there are some third party chargers that won't work because of the configuration of the Qi coil or its placement.


For example, the Logitech POWERED wireless charging stand will not charge the 11 Pro Max in portrait mode if the phone is in a case (even one of Apple's), but it will charge the phone out of the case or in landscape mode.


Indeed, the iPhone 11 models are not on their compatible device list:



I know that's not the central issue here, but it's a bit more complex than it would otherwise seem.


I recall at least one other user that had an issue where the Qi pads built into their company's conference room would not charge the iPhone 11 models but would other devices; the solution was to use a different Qi charger.

Oct 31, 2019 7:18 AM in response to AstronomerBill

I got a battery case for iPhone 11 Pro Max and noticed this morning that the case was fully charged, but the phone was on low power mode. I had charged the pair (I thought) on a USB C Cord. I thought something was wrong with the case but it charged on a wireless charger pad. However, the iPhone did not make the connection. Did the upgrade to 13.2 and now everything works as it should. Based on everyone's notes above, I'll withhold judgement for a few days as to whether the fix is permanent. Fingers crossed

Nov 24, 2019 7:49 PM in response to AstronomerBill

This is repeating what everyone else says, but here's to hoping the engineers at Apple is reading this forum: I have this problem with an iPhone 11 Pro Max. Every now and then it stops wanting to charge from my Qi chargers (I tried different ones). It still charges from the lightning port. But to enable Qi charging again I need to reboot the phone, then it works fine and charges up to 100%. But then maybe a couple days later Qi stops working again and it's the same story over again.


Dec 12, 2019 1:13 PM in response to MightyBlur

One of the items addressed in IOS 13.3 is a bug fix for an issue that prevented Qi wireless chargers from topping up the battery at full speed so fingers crossed this solves what was happening for us. I've no idea if my Qi charger was trickle charging as it has a green light which turns blue when it is charging and as it did not turn blue I assumed no charge was happening.

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iPhone 11 Pro Max won’t charge wirelessly

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