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iPhone 11 Pro Max won’t charge wirelessly

Brand new iPhone Pro Max 512gb, last night didn’t charge wirelessly.

No case on phone
Belkin charger that works on my XR

See the image attached, support claim it was charging but there wasn’t enough power getting through so the battery didn’t charge. Their solution was to turn off a feature that is in place to extend the life of the battery.

Im thinking I just need to return the device as it is clearly faulty, any one else had these issues?

See images.

iPhone 11 Pro Max

Posted on Sep 23, 2019 11:58 PM

Top-ranking reply

keg55

Level 6

11,743 points

Posted on Sep 27, 2019 7:12 AM

There is the feature of the phone charging to 80% and stopping which is supposed to help with battery life. You should be able to go into Settings / Battery / Battery Health and switch off Optimized Battery Charging.

In iOS 13, a new charging algorithm will keep your iPhone at 80% when charging overnight. That algorithm will determine when you typically wake up and start the day, and restart the charging sequence to give you fully charged battery when you wake up.

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Similar questions

200 replies

Dec 9, 2019 3:42 PM in response to holzfc

Since the most recent s/w no problems. No reboots on either 11 pro required and both charge on either charger.

Dec 13, 2019 2:20 AM in response to Denise Woodcock

13.3, still not working. I'm tired of their incompetence.

Dcsimons

Level 1

46 points

Dec 25, 2019 6:07 AM in response to MrWangsiPhone

I was having this problem with 3 party wireless charger. I plug the Usp into a apple brick and its working fine might work for others

Dec 29, 2019 8:49 AM in response to MrWangsiPhone

Read this: https://www.igeeksblog.com/iphone-11-pro-max-wireless-charging-not-working/

Jan 3, 2020 8:46 AM in response to JD_Pasadena

After IOS 13.3 upgrade issue is solved. I have no longer problems with wireless charging

wyclef77

Level 1

9 points

Jan 3, 2020 10:38 AM in response to 11ProOwner

This is not the case. Unfortunately 13.3 does not solve the issue. Possibly you have rebooted due to the upgrade and is working as it should but thats not permanent.

Jan 3, 2020 10:57 AM in response to wyclef77

Agreed. Problem not solved with 13.3.

Please try

Solution: Keep it charged relatively high and wireless charging works just fine.

Let us know over time if this seems to work please.

GooBlau

Level 1

8 points

Jan 3, 2020 11:16 AM in response to JD_Pasadena

This isn’t a solution. It’s a workaround, at best.

Jan 21, 2020 8:24 AM in response to cjoppru

The reboot of the phone worked!!!! thank you very much!!

Jan 27, 2020 1:56 PM in response to MrWangsiPhone

I have the same problem..

Polybios

Level 1

8 points

Feb 7, 2020 9:52 PM in response to Mandrake990

It is a hardware problem!

You need to replace it.

Apple replaced mine and now ist works, even with the same backup!

Feb 11, 2020 1:01 PM in response to MrWangsiPhone

I have iPhone 11 Pro and I have 2 wireless chargers and both were working till the last update. Now I have iOS 13.3.1 on it and it is not doing wireless charging.