iPhone 11 Pro Max - freezing issues

Mine too - except my issue is in Contacts - if I search for a contact - it just freezes up. I close the app and it either remains frozen at the same spot or resets to the general view - very frustrating for a 2 day old $1400 phone.....

Me too. My camera freezes. My entire screen freezes sometimes. I have some lag when swiping across pages. The dark mode glitch where it flashes from white to black is driving me nuts. Then screen sensitivity is bad as I will be swiping up reading a webpage and it automatically switches to a new article listed in the original page, moving apps is very slow and hard to do as you have to hold very lightly for too long otherwise it registers to do something else. This whole phone feels buggy and a waste of $1200

I have the iPhone 11 and is freezing every day. Apps like Facebook, instagram, google maps and the phone itself freezes on a daily basis. Today I had the spinning wheel with black screen go on for over 20 minutes. I guess as able to clear it but it didn’t change anything. The freezing continues.

Similar but with different apps. I can get out of the frozen apps and close them off but nothing other than rebooting the phone will fix the freezing issue

I even tried uninstalling particular apps like eBay but couldn’t get the App Store to work either. I don’t have time to reboot every three hours

Hey there Jimbob6723,

Thanks for reaching out to Apple Support Communities. Congratulations on getting your new iPhone 11 Pro Max. I understand you’re having issues using the Camera and Messages apps. I’ll be happy to help with this.

First, there has been an update to iOS 13.1 that was recently released. If you haven’t updated already, use the following links to help you back up and update your iPhone 11 Pro Max:

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

If that doesn’t help, please go through the steps in this link to help with the camera issue:

If the camera on your iPhone, iPad, or iPod touch isn't working

Cheers

If you are seeing this, please take your phone in for service.

I have never seen this on my 11 Pro Max, nor on any demo 11 Pro Max I've ever played with.

A phone that restarts itself usually has a hardware fault, often memory.

Genius Bar Reservation and Apple Support Options - Apple

TheJazzy1 wrote:

I've had my iPhone 11 Pro Max 5days:

1) the screen has frizen several times a day;

2) the orientation sticks even though unlocked;

3) scrolling up/down results in “swiping” to another page/app;

4) There is a spot right under the camera that gets very hot 🔥 when I first take the phone off the charger, but then it cools down.

*the phone is not in a case

*not using Bluetooth/wireless charging

If Apple doesn’t fix these bugs, they can have their phone back. I’m go back to my iPhone 8!!!

How many times have you taken your phone in to be looked at at your local Genius Bar?

If none, do so now; that is not normal operation.

Genius Bar Reservation and Apple Support Options - Apple

Because knowing whether a problem is universal is a huge debugging technique. It certainly makes a big difference if something happens in all circumstances rather than just some; for example this particular issue is decidedly rare.

Most people with 11 Pro Maxes are not experiencing freezes, which indicates it’s likely a software issue of some type, a big help in tracking it down.

i also don’t understand why you are talking about “standing around” an Apple Store for “three hours;” if you make a Genius Bar appointment you won’t wait more than two or three minutes once it’s your appointment time:

Genius Bar Reservation and Apple Support Options - Apple

If your phone is really freezing for two to three minutes, you should take it in to be examined.

Genius Bar Reservation and Apple Support Options - Apple

I have an iPhone 11 Pro Max and it does not behave in the manner you describe.

I've never seen either of those things happen and I use mine for several hours each day.

If yours is doing it, you may want to take it in to have it examined.

Genius Bar Reservation and Apple Support Options - Apple

I'm aware of no other iPhone 11 Pro Max with this issue aside from a few here, so if you have this issue, make a Genius Bar appointment to have your phone looked at.

Genius Bar Reservation and Apple Support Options - Apple

Apple is not here, we are all just fellow users.

As with the poster above you, if you are having these issues, contact Apple Support directly; what you experiencing is definitely not normal:

Contact - Official Apple Support

Because the vast majority of owners are not experiencing this issue.

If you are, please contact Apple Support directly:

Contact - Official Apple Support

There is nothing more frustrating for a support engineer than hearing about an issue but being unable to reproduce it in the lab.

Contact Apple Support directly:

Contact - Official Apple Support

I have an 11 Pro Max and have seen zero freezes.

Regardless of whether it is software or your

phone, Apple Support notifications are what will get it fixed.

Forget about the Camera, I got my 11 Pro Max a month before and it got frozen twice till now while playing games and while sending some important mail and i waited for an hour and fed up and searched in Youtube for Iphone 11 pro max frozen screen problem

The solution is to press

1. Volume up
2. Volume down
3. long press power button until you get the apple Logo on the screen

Hope they will resolve this issue sooner.

I got apple care protection, if this happens again I am gonna claim for new one