iPhone 11 Pro Max - freezing issues

anyone having issues with the new iphone 11 pro max - often click on the camera and it is frozen and just offers a black screen - messages froze this

morning - only way is to turn the phone off and back on again to clear the issue


[Re-Titled by Moderator]

iPhone 11 Pro Max

Posted on Sep 24, 2019 1:45 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2020 8:31 AM

Try this to resolve your issue:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

245 replies

Apr 26, 2020 10:00 AM in response to Jimbob6723

I just got my new 11 Pro Max and have had nothing but issues with it. It is constantly freezing up and I have also had problems with my apps and have had to reload several of them. One day I went to snap a photo and it would only stay on video mode. I cannot go into Verizon where I bought it, nor can I go into an Apple store because everything is shut down due to the Corona Virus. I am so disappointed with this phone. My old 6S plus was a dream and the only reason I bought a new one, was because it no longer held a charge. Half the time the face recognition doesn't work either. As soon as the stores reopen, I will be in there getting a different model.

May 11, 2020 8:58 AM in response to Jimbob6723

It has been 8 times I have visited to apply store and they didn’t gave me satisfactory answers


I am using IPhone since 2009 but now next year I will definitely think about before buying any iPhone because they didn’t even solve the issue in last 4 months.


if any official is seeing do contact me and give me answer me this why and how much time I have to suffer even I paid a handsome amount for this phone....


[Email Edited by Moderator]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 Pro Max - freezing issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.