iPhone 11 Pro Max - freezing issues

anyone having issues with the new iphone 11 pro max - often click on the camera and it is frozen and just offers a black screen - messages froze this

morning - only way is to turn the phone off and back on again to clear the issue


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iPhone 11 Pro Max

Posted on Sep 24, 2019 1:45 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2020 8:31 AM

Try this to resolve your issue:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

245 replies

Dec 16, 2019 1:59 PM in response to osman127

What!! Do you know how annoying that would be? Some people do a lot on their phones and have a lot of apps. Many bye these flagship phones for that reason. I paid over $1,000 for this crap I should not have to go through all that. That’s what the cloud is for (backup) to make switching to a new device easier. This is crazy! I want my money back to buy the S Note 10+. iPhone ought to be ashamed for launching this iPhone 11, it’s garbage!

Jan 20, 2020 12:44 AM in response to Jimbob6723

I have been experiencing a steady flow of stalling and freezing issues since my iPhone 8, X and now 11

really bad. Messages, contacts are a steady pain. Thought it was fixed when I got my 11 but within a month it was back at it. I did not use any previous phone setups. Kept each phone new setup each time.

Also, Messages on my MacBook have been stalling steady and freezing for the last 3 MacBooks. I update with a new latest biggest MacBook every year.

total pain in the ***!

Feb 4, 2020 11:40 PM in response to Jimbob6723

FREEZES! LOOSING INTERNET CONNECTION A LOT! NAVIGATION FREEZES!! Boss bought everybody in the office 🦂🤣 gold 11 iPhone Pro 512 GB GOLD and also mini iPads 5. 🙏 Both freezing a lot and sometimes cost me to accidentally deleting files by topping on the freeze screen and suddenly files disappear and I can not find 8 reports on my new iPod . I have TMobile switched to Verizon , neither have connection in downtown HB, CA. Spouse has some old Samsung beaten up phone 1 never loosing connection seating next to me on it. Ok, not 1 but 6 😄 He has a TMobile. TMobile did not work with my iPhone so I switched two months ago to Verizon, nit sure which worse. 🤯

Apr 5, 2020 12:13 PM in response to Jimbob6723

I am having the same issue. Can look up a contact or send a message without freezing. I have had a replacement and all was well for a couple of days. Now that everything is closed I can’t get anyone on the phone. If I turn phone off it helps a few minutes. But as someone said I can’t do that all day long.


i have reset network settings and even did a hard rest on the phone. I’m at such a loss. Such a great phone...?? I’m struggling

Apr 5, 2020 12:28 PM in response to edgardofromva

edgardofromva wrote:

its so annoying! My phone is always lagging, crashes, I pick something and it doesn’t “click” so I have to repeatedly tab the screen and then it starts to load what I selected. Cellular data just stops working (I have Verizon). My iPhone 7 was better than this POS


I have had an 11 Pro Max since launch day and have never experienced any of these issues; I honestly can't remember it crashing at all.


The cellular data issue sounds like a Verizon issue as I've never experienced it on AT&T.

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iPhone 11 Pro Max - freezing issues

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