Dear Help,

I have an iPhone Xmax from AT&T and need to activate with T mobile. I keep getting an error sim card is from a carrier not supported under the activation. It says to contact apple. Can you help resolve this issue.

iPhone XS

Posted on Sep 24, 2019 10:03 PM

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Question marked as Top-ranking reply

Posted on Sep 24, 2019 10:43 PM

Hello!


Sounds like your phone might still be locked with AT&T. You will want to reach out to AT&T to unlock your iPhone if that is the case. Apple cannot unlock, only carrier can.


How to unlock your iPhone for use with a different carrier


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