Trying to download on my App Store

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Level 1

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Trying to download on my App Store

Hello, I seem to be having difficulty downloading apps on the App Store that are Free. Every time I try to install something it takes me to my payment options and says my card cannot be verified. I’ve had this card on my phone for months and it’s only recently started doing this. I don’t understand why I can no longer download anything free off the App Store without it taking me to payment options which, for some reason no longer seem to be working. Help?

iPhone XR

Posted on Sep 25, 2019 6:23 AM

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Answer 1

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Limnos

Level 10

418,237 points

Sep 25, 2019 6:26 AM in response to kearaleighx

See if this article helps:

If your payment method is declined in the App Store or iTunes Store [or you have a billing issue with a previous purchase in the iTunes Store] - https://support.apple.com/HT203005

If not, contact Apple:

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html

Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

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Trying to download on my App Store

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