Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trying to download on my App Store

Hello, I seem to be having difficulty downloading apps on the App Store that are Free. Every time I try to install something it takes me to my payment options and says my card cannot be verified. I’ve had this card on my phone for months and it’s only recently started doing this. I don’t understand why I can no longer download anything free off the App Store without it taking me to payment options which, for some reason no longer seem to be working. Help?

iPhone XR

Posted on Sep 25, 2019 6:23 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2019 6:26 AM

See if this article helps:


If your payment method is declined in the App Store or iTunes Store [or you have a billing issue with a previous purchase in the iTunes Store] - https://support.apple.com/HT203005


If not, contact Apple:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html


Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

1 reply
Question marked as Top-ranking reply

Sep 25, 2019 6:26 AM in response to kearaleighx

See if this article helps:


If your payment method is declined in the App Store or iTunes Store [or you have a billing issue with a previous purchase in the iTunes Store] - https://support.apple.com/HT203005


If not, contact Apple:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html


Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

Trying to download on my App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.