Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

External Hard drive still isn’t seen by my iPad pro

I just recently updated my iPad Pro 11 inch to iOS 13.1. I have a usb c hub and it gets detected by my iPad but when I plug my external hard drive in through the hub it doesn’t show up in the files app. Is this because my hard drive isn’t formatted correctly or is this a software bug of some sort?

iPad Pro 11-inch Wi-Fi

Posted on Sep 25, 2019 7:56 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2019 11:42 AM

I had this problem too with my iPad 2018. If the drive is a supported format, for me two things helped:


  1. Restart the iPad
  2. Make sure the drive (and hub, if available) has its own power source


Also, try to connect the drive directly to the iPad, without the use of the hub if possible--you might need an adapter to do this.

2 replies
Question marked as Top-ranking reply

Sep 25, 2019 11:42 AM in response to Neptoon210

I had this problem too with my iPad 2018. If the drive is a supported format, for me two things helped:


  1. Restart the iPad
  2. Make sure the drive (and hub, if available) has its own power source


Also, try to connect the drive directly to the iPad, without the use of the hub if possible--you might need an adapter to do this.

External Hard drive still isn’t seen by my iPad pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.