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Repeat is stuck and the instructions apple has to undo this isn’t working.

This is what I see when I have my Apple Music playing. There is no shuffle or repeat mode displayed like apple says. I have to manually change the song. Please help!

Posted on Sep 25, 2019 11:32 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2019 10:30 AM

Hey juliep_84,


Glad you replied back with this update.


Based on your iOS version, while you're on the Now Playing screen viewing the album artwork, as shown in your screenshot, you'll actually want to swipe up to scroll down further on the page. You should then be presented with Shuffle and Repeat options, along with your Up Next list.


We apologize as our last reply shared the options when using Apple Music on iOS 13. You can refer to this iOS 12 Use Guide for more on listening to music: Play music on iPhone - Apple Support.



Sincerely.

4 replies
Question marked as Top-ranking reply

Oct 1, 2019 10:30 AM in response to juliep_84

Hey juliep_84,


Glad you replied back with this update.


Based on your iOS version, while you're on the Now Playing screen viewing the album artwork, as shown in your screenshot, you'll actually want to swipe up to scroll down further on the page. You should then be presented with Shuffle and Repeat options, along with your Up Next list.


We apologize as our last reply shared the options when using Apple Music on iOS 13. You can refer to this iOS 12 Use Guide for more on listening to music: Play music on iPhone - Apple Support.



Sincerely.

Sep 27, 2019 11:39 AM in response to juliep_84

Hey juliep_84,


Thank you for using the Apple Support Communities! It sounds like you're looking for the Repeat and Shuffle options in Apple Music. I am happy to help.


Based on the screenshot you've shared, you'll want to tap on the (...) action menu at the bottom right corner, which should then display the Repeat and Shuffle icons: Repeat and shuffle music - Apple Support


Reach back out if you're still running into any issues after this.



Take care.

Repeat is stuck and the instructions apple has to undo this isn’t working.

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