Files App Unresponsive

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Level 1

10 points

Files App Unresponsive

Hi everyone! I just upgraded to iPadOS yesterday and have loved it so far. One problem I have: in the Files app I tried to download an MP4 file from my Google Drive to the iPad which has made the app unresponsive. I've tried force closing it (swiping it up in the multi-app view) without success. Nothing works in the app at all. I can't select different locations, tags, recent files, anything. It simply won't work. I can go back to home and use other apps just fine.

Anyone else had this issue since the update?

Posted on Sep 25, 2019 2:30 PM

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Answer 1

eemreee

Level 1

4 points

Nov 9, 2019 5:39 AM in response to Jeremiahburt

I have exactly the same problem. It happens when I try to copy, move or even open any large-sized file. The app is almost unusable.

iPad Pro 9.7" iOS 13.3 beta 1

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Answer 2

Jeremiahburt Author

Level 1

10 points

Sep 25, 2019 8:44 PM in response to QuickPost

Yes, that solved it. But transferring any file from any location to the iPad itself brings the system crashing to a halt, freezing up, slowing down, etc. For example: I try to copy a 400 meg mp4 file from an sd card to the iPad and after i select the file and choose “Copy” it sits there for a good 20 seconds or more until I can click anything on the files app to select “Paste”. Sometimes when I select the file and choose “copy” my iPad’s touchscreen becomes temporarily unresponsive, other times it becomes unresponsive and whatever other app i happen to be working in crashes completely. It’s really baffling.

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Answer 3

QuickPost

Level 10

103,437 points

Sep 25, 2019 3:32 PM in response to Jeremiahburt

Hello,

Have you tried restarting iPad?

Restart your iPhone, iPad, or iPod touch - Apple Support

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Files App Unresponsive

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