GPS accuracy iOS 13 and/or 11 Pro Max

aefting wrote:

I’ve been in contact with Apple and showed them the association with WiFi. They confirmed that it was an issue and said it would be fixed in a subsequent update. However, there have been two updates since then and still no fix.

Note "a future update" means just that… a future update.

I could be the next release of iOS, or it could be iOS 14.

Time to click on the Contact Support link at the top right of this page.

And read the GPSdiagnostic reviews. One guy solved a GPS problem by doing a restore of iOS.

kerrybtx, have you talked to Apple? Be insistent, and get your phone replaced. For others with iPhone 11 or Pro google maps works fine.

What hiking app are you using? Does it do GPS filtering? I use an app that does, Guru Maps Pro, and it works fine.

The official way to get Apple Support's help is to of course contact them directly, as we are all just users here.

Contact - Official Apple Support

Hey DexterII,

Thanks for using Apple Support Communities! I definitely depend on Maps to work as expected, and I want to make sure you're able to depend on that as well! I am happy to provide some information and tips for resolving issues with Maps.

Based on the information you shared, I believe the resource below will be helpful in troubleshooting this Maps/GPS concern.

If the Maps app isn't working your Apple Device

Thanks again, and have a great day!

Hi,

I´m having the same problem with my "normal" iPhone 11 (iOS 13.2.3). While moving, the accuracy is fine so far. But after I come to a standstill, my phone loses its position. This is especially visible within the TomTom Go app. As soon as I don´t move anymore, TomTom Go loses the uplink to the satellite (seen on an arrow that changes from blue to gray) and the map circulates like crazy. On Google Maps and also on the application of Apple itself, I "fly" sometimes over houses away.

To solve this problem, I even reset my iPhone completely. So far without success. My old iPhone 7 Plus (also iOS 13.2.3), however, makes no problems.

I bought a new XS Max and the GPS keeps failing... it came with 13 and I’ve done all updates to 13.2.3. It has never worked properly.

i have done all the resets and reloads that we’re supposed to fix this. No luck. I even had a warranty replacement done with same results.

What I see is that the GPS stops updating position and COG after a few minutes. It is particularly flakey at walking speeds or idle speed in my boat.

It happens on all my GPS based applications... Navionics Boating, Speedometer, GPS Fishing, Maps and Google Maps. The position starts correctly after wild swings of the COG heading... then it just locks up. No position or COG headings at all.

My old iPhone 7+ with 13.2.3 with those applications works perfectly. This is an XS problem Apple.

I saw your post was more than 2 months old so I was wondering if you still experiencing the same issue. I have a 11 pro max and I swear to God I felt like throwing it out of my car. The gps is so messed up. I drive for Uber part time and the gps is one of the most important things. It keeps bouncing everywhere except for where I’m actually at. It’s completely impossible to follow. I even updated to iOS 13.3 and it’s still happening. Restarting the phone sometimes fixes it but not always.

This is an update to my previous post as it will not let me edit my previous post I spent hours on the phone with AppleCare I admit that it's a huge issue and I don't need a safety issue because should I ever need SOS it shows me so far from where I actually am that it becomes a safety issue also I drive for Uber sometimes it will have you do a u turn out of the blue for absolutely no reason. I did screen sharing with Apple Support and they admitted it is so bad they can't believe what's going on What if I'm driving for Uber and somebody robbed me I hit emergency assist and it shows me so far from where I'm at help would never get there!!

It's so bad in fact that Apple Support despite the fact that they never returned my call from October about this very issue (I called when the phone was a week old and engineering never called back) decided to put a logging profile on my phone because the support agent could not believe how far off my GPS was! While screen sharing

This is why I have such bad problems I am sitting on my patio drinking coffee it is sitting still and it shows that I am moving a at a speed of 1.67 MPH! On a course or direction of travel (the direction it thinks I'm moving in since it thinks I'm moving. this is not the same thing as bearing which is the direction you are pointed in) anyway my course constantly changes my direction of travel 18.20° to 300.40° To 45.18° to 22.53° and so on and my latitude and longitude constantly move even though it's sitting still. Constantly changing course is why it asks me to do U-turns when I'm driving down the middle of the street or suddenly asks me to take a divergence down a side road the phone thinks I changed my direction of travel. (Course) It's extremely dangerous for my Uber passengers as sometime it will want me to take totally wrong turns. My iPhone 8 had zero GPS issues and it sat on the coffee table you show course 0 mph 0 latitude and longitude steady this is unbelievable for this to be a pro product it is a joke

It is so bad in fact the Apple install the logging profile on my phone to figure out why the **** my GPS is so bad

I am just so disgusted in myself for paying so much for a pro phone that is worse than my old phone If anything a pro phone should have down to the inch GPS this is unacceptable Apple offers no apologies nothing and I will bet you 10 to 1 they will not return the call tomorrow like they promised they would they were trillion dollar company you don't mean anything to them anymore you have bought into the iCloud the App Store they know you're not going anywhere despite how bad the phone problem is And will update to the needs of next year just to get rid of the GPS problem you're having now thinking it will be better.

I'm gonna leave some of these pictures here for you guys if I have a head on collision there's proof

this one is sitting still on my patio table for 30 minutes

This obviously won't help your GPS wackiness while sitting on your porch, but I'll share an observation: I borrowed a friend's Range Rover for a few days, and the GPS in my iPhone 11 Pro while driving that car was EXTREMELY erratic. I returned to my car and the GPS returned to normal-range inaccuracy (not too bad). Now I don't want Apple just blaming car companies like they did with connectivity for years, because they should have their own systems working. But I've experienced directly that certain cars seem to interfere with the signal.

Here is a comparison between the 6s and 11Pro GPS tracking. I walked around my garden and walked a small and a large circle. So far, the GPS tracking of the 6S has worked perfectly. The same tracking with the 11Pro is terrible instead.

mrich75, how does Google Maps work in your car? I told you that you are zoomed way in and GPS has an inherent inaccuracy, which may indeed be worse in the 11 or 11 Pro than the 6. But Strava does no GPS filtering. and without that it will bounce around.

I'm sure this post will be deleted like all my other posts, even thought it pertains helpful info into the problem

I did the exact same thing.. upgraded for better GPS now it's affecting my job my other iPhones did not have this gps problem.

I think it's very sad that you will have to buy a new phone because the gps is so bad in the 11 pro (just like mine) even Apple support could not believe how bad it is and installed a location logging profile but they never called back to to tell me what they found like they said they would.. I screen share:"d with support staff MANY TIMES and every time they can't believe how my location spins and jumps 200 feet away and then slowly drifts back.

i think at the very least they should allow people with the problem to return their phone for a refund toward a a phone like an iPhone 8 that I traded in and I have Apple care which caries zero weight with support

I for example upgraded from an iPhone 8 and now with the 11 pro I can't Uber because it is so bad and that's how I make money Uber said it doesn't route rides to people who's GPS appears to be malfunctioning for the safety of passengers.

since Apple support HAS VERIFED there is an issue and reports are replacements phones are no better and I don't have $1200 to put a hold on my credit card to have they swap the phone by mail since all the stores are closed. I think it is only fair that I should have the option of getting an iPhone 8 that I had zero problems with so I could Uber with

Google strava (a hiking app) they have had so many complaints about the gps issue in the iPhone 11 that they are telling customers it is not our fault the iPhone 11 does not track horizontal data correctly.

also check you logs I got a new SIM card like Apple told me too becaue all my calls were breaking up and disconnecting and my logs show that my modem is disconnecting randomly for no reason for milliseconds at a time causing the break ups and sometime phone doesn't even recognize the modem but recently I've been being signedout of iMessage. I have never had this happen with any of my other phones I don't use iCloud just my phone number I called Apple support last night and they said they HAVE NEVER SEEN THIS MESSAGE I called to see if there is a sever issue as there is nothing to sing me out of like I said I use my phone number and you don't even have to have an Apple account for that

in this time of covid the only way I keep in contact with MY 6 brothers and sisters and elderly parents is our group messages but now I'm missing messages and have to reset the phone all day

I have restored set up as new, DFU restored none of that works

best luck to all