Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

GPS accuracy iOS 13 and/or 11 Pro Max

Has anyone else noticed any recent issues with their GPS accuracy on their 11 Pro or maybe even iOS 13. I can’t tell if it’s because it’s a new phone or the updated iOS but it seems when using map apps my gps location keeps moving around a lot when I’m stationary and it can’t seem to get a fixed location. Also seems it’s a bit off to the north about 20-30ft.

iPhone 11 Pro Max

Posted on Sep 25, 2019 7:02 PM

Reply
Question marked as Best reply

Posted on Sep 27, 2019 5:15 PM

Hey DexterII,


Thanks for using Apple Support Communities! I definitely depend on Maps to work as expected, and I want to make sure you're able to depend on that as well! I am happy to provide some information and tips for resolving issues with Maps.


Based on the information you shared, I believe the resource below will be helpful in troubleshooting this Maps/GPS concern.


If the Maps app isn't working your Apple Device


Thanks again, and have a great day!

191 replies

Apr 26, 2020 5:55 AM in response to Nathan Goldshlag

Must be the phone. I’m have the same car, SIM card, same apps (maps, google maps, and Here WeGo) just changed the iPhone from SE to a iPhone X and with this last never had a route planning that went more or less ok... sometimes more than 100m away from where I am... it’s impossible to trust in the iPhone X when I need to travel. Going to buy the cheapest android to gps use...

Apr 26, 2020 7:03 AM in response to Nathan Goldshlag

So I downloaded Strava and GPX Tracker on my iPhone 11 Pro. Strava has an option for background app refresh under general settings, but GPX Tracker does not. So I am not sure if that would be a problem for GPX Tracker. For Strava make sure that is turned on. But more importantly, neither app seems to have GPS filtering. I am not sure what the scale is of the tracks that people have posted, but if it is zoomed way in then it could be because of GPS inaccuracy - it is never gonna be perfect. In my house now GPSdiagnostic says +- 30 feet. So zoomed in it jumps all around.

Apr 28, 2020 3:59 PM in response to DexterII

I just upgraded from iPhone 6s to iPhone 11 Max Pro for greater GPS capability. I use GNSS for work and hobbies.


Subpar: The signal is chaotic and unusable. There is no comparison to a Samsung Galaxy Note10+ or other Android recent phones that we use at work. Clearly, I like Apple, I would love if they could improve this aspect. Broadcom BCM47755 GNSS Chip brings great hopes for instance.


I'm considering changing phone now because this GNSS feature is essential to my work and hobbies. I'll wait for few weeks, for any announcement from Apple. Maybe the hardware is fine but the software needs an upgrade? Is there anything that I have missed in the phone settings, any upgrade or subscription possible?


Also, the only information I was able to get while shopping was GPS Built-in. I wonder what kind of hardware is used for GNSS tracking and what kind of software settings could improve the accuracy of the signal.


I like the feeling of Apple's products. I don't want to have to change.



Apr 28, 2020 11:09 PM in response to mrich75

I'm not sure what you think is going to happen by constantly crying about this here. TALK TO SUPPORT. They are the only ones who can resolve this for you.


I do not have this problem with my 11 Pro Max, not any of the ones in our lab and neither does anyone else I know. Strava, GPS... all works fine.


Stop presenting this as it is an issue that every 11 Pro Max has. You need to read the TOU again.

Apr 29, 2020 12:49 AM in response to Community User

I have got two iPhone 11 Pro and both have the same problem. I guess most users will not recognize it until you will be routed wrong during navigation. I personally have no problem with navigation using google maps, but my GPS tracking (hiking) is horrible - but only compared to older iPhones (before the X series) or other manufacturers. I guess most of the users will not recognize the problem during normal use until you have explained it to them. Therefore it is good to have such a board and to discuss it officially.

GPS is working so far, yes, but the accuracy is bad. It was better with my iPhone 6s.

Apr 29, 2020 1:02 AM in response to redmonk78

redmonk78 wrote:

I have got two iPhone 11 Pro and both have the same problem. I guess most users will not recognize it until you will be routed wrong during navigation. I personally have no problem with navigation using google maps, but my GPS tracking (hiking) is horrible - but only compared to older iPhones (before the X series) or other manufacturers. I guess most of the users will not recognize the problem during normal use until you have explained it to them. Therefore it is good to have such a board and to discuss it officially.
GPS is working so far, yes, but the accuracy is bad. It was better with my iPhone 6s.


I don't disagree with anything you've said here. I do disagree poor75 above in his methods. Threatening, speculating.. etc.

All of my employees have 11 Pro Max' - the screen size is required for the work we do. We've been delivering cell phones to in-need and critical infrastructure staff for two weeks and we haven't had a single GPS issue.


The blanket statements and disruptive behaviour by our good buddy do nothing but make people turn away from this problem. Catch more bees with honey than a pile of rich.

Apr 29, 2020 4:39 AM in response to redmonk78

redmonk78 said: "I personally have no problem with navigation using google maps, but my GPS tracking (hiking) is horrible"


Your hiking app is not doing GPS filtering. Strava and GPX something have no option for GPS filtering. Guru Maps Pro does (it is settable and it is a great app), and it works fine as long you wait for the satellites to acquire. I would guarantee that google maps *is* doing GPS filtering, and the fact that it works for you in the car with a weaker GPS signal points to the hiking app as a problem. What happens if you do your hike with google maps? Does that work? That would be a good test.


mrich75:


If google maps works horribly in the car then you have a real problem with the phone and you should get Apple to replace it. But your zoomed in tracks with no scale may be normal since GPS is not perfect. There is always about a + or - 20 feet inaccuracy and it will never be perfect. And you expect perfection.

Apr 29, 2020 2:33 PM in response to Nathan Goldshlag

All apps that I have tried have bad tracking with iphones.


I bought GPS Diagnostics today: my brand new iPhone 11Max Pro has an accuracy of... 214 feet!


The position moves from one side of the street to the other. Then onto buildings and it goes all over the place. I don’t get these results with Android phones who have dual frequency GPS chips. I get then a precision under 1m (3 feet). The information isn’t available online but I wonder if iphones ever have any GPS hardware chip.


I have a 14 days return policy. Please Apple don’t make me go through this. I really like your company.

Apr 29, 2020 3:38 PM in response to Windymi

Windymi, did you have location services turned on for GPS Diagnostics? Because + - 214 feet is what it comes up with when you first launch it. Are you getting any satellites? Inside my house it varies between + - 50 feet and then it settled out at + - 16 feet for an iPhone 11 Pro. All satellites are green. If location services is on then it is really a defective phone.


Make sure location services is on.

Apr 29, 2020 4:33 PM in response to Windymi

50 feet is actually pretty good, 31 feet is the best you are going to get.


No one in this thread works for Apple, this is a user-to-user technical support site operated by Apple.


You best chance of finding an answer to your question is find an iPhone 11 Pro Max teardown (probably at a site that cannot be mentioned here), see if they identify it and then go to their site to see what is on it.

GPS accuracy iOS 13 and/or 11 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.