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my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
[Re-Titled by Moderator]
iPhone 11
The same happened to my iPhone Pro. I just got it yesterday and kept it in a pocket with nothing else. Less than a day later and there's already a scratch. I didn't have this problem with the iPhone X.
If it's (actually) only the second day and you have an Apple Store close to you book an appointment, even if you don't go thru with a fix, having the issue documented will help you.
Keep notes including: date & time, who helped you and their position, and what transpired.
Although the paid AppleCare does allocate you more attention all iPhones come with 1 year of hardware coverage.
If it turns out that the screen is fundamentally flawed your visits and documentation will catapult you to a better resolution/replacement.
This being said I really recommend AppleCare+
If you are in the US you can get it within the first 60 days.
$29 for screen related repairs!
----->
Links
https://www.apple.com/support/products/iphone/
I have multiple Macs, an iPad and an iPhone 11 Pro Max I will be replacing with a 12 Pro Max as soon as ordering opens.
It's safe to say I love them to death and wouldn't use anything else, as I've never seen a reason to switch.
Let me state once more, that every other premium smart phone uses similar glass with similar scratch susceptibility.
The iPhone 12 should be interesting, as Apple has made the glass even tougher than the 11's.
Because people keep saying this is an issue that has to be associated with this iPhone because it didn’t happen on previous models:
https://discussions.apple.com/thread/8567236
https://discussions.apple.com/thread/8034967
https://discussions.apple.com/thread/8034967
Just a few after a super quick search. Point being that this isn’t a new complaint. So I don’t know if it’s fair to think these new releases are more prone than previous releases. Unfortunately (or maybe fortunately if you haven’t experienced it every time you got a new iPhone) it seems to happen at random. Still report it to Apple directly. Perhaps it’s a coating issue for a relatively small percentage...perhaps for some it’s scratches that were there prior to unboxing that went unnoticed (sadly it’s probably difficult to prove that unless you buy in-store and are able to see it before you leave)...perhaps it’s things that you never considered causing it like rivets on jeans pockets...or a micro abrasive coming in contact that you didn’t know was in your pocket like sand or something else equally tiny but capable of causing a scratch. But report it to Apple even if you think they won’t help. Do it in person. Do it via the website feedback form. Do it via contacting Apple Support.
Hi guys,
I have a call scheduled with Apple today to talk to them about my experience regarding this issue.
Please go here https://www.apple.com/feedback/iphone.html and fill out the feedback form and share your experience as well.
You can also open a support ticket here https://support.apple.com/iphone.
I'm sorry, but you should explain that to the users who posted in this thread-->XR screen scratches easily - Apple Community
Or this one-->https://www.reddit.com/r/apple/comments/9tdps0/iphone_xr_screen_scratches_very_easily/
Doughboy1917 wrote:
Never had this problem on my XS. That screen was indestructible.
That's not what users said when it was released, when its screen was being complained about:
iPhone XS screen prone to scratching ? - Apple Community
Apple isn't here on this forum. They aren't going to read or take your advice from posting here. The only people here are other users.
You want Apple to hear you? Tell them: Feedback - iPhone - Apple
Did you read through this thread? I'd guess you didn't. Apple isn't here and isn't reading these post on this user to user only forum. So they're not going to do anything from you or anyone else posting here.
You can provide feedback to Apple via this link if you want Apple to hear you: Feedback - iPhone - Apple
Adding your voice here does nothing. Complain to Apple. Go to your Apple Store Genius Bar. Provide feedback via the official channel to voice a concern via this link: Feedback - iPhone - Apple
Apple isn't here on this user to user only forum. So, the chorus of me too get's you all nothing here.
Yes William, indeed.
But this is not "any piece of glass".
We are talking about "the toughest glass in a smartphone.
Front glass and back glass are strengthened through a dual ion‑exchange process." (https://www.apple.com/iphone-11/)
I might as well point out that this is inconsistent with their ad campaign (I suggest you see the commercial on Youtube)
When you do you will see that a cat has pushed an iPhone 11 from a table and it landed "right" and it didn't break. Not even a minor scratch. Having in mind that I had an almost identical situation to the one seen in the ad- why did mine crack?
I didn’t say clumsy.
Careless, perhaps because they didn’t purchase a screen protector and apply it immediately upon purchase, which most people do.
It doesn’t matter what previous experience you have had with smart phones of whatever kind.
Many of these complaints are no different from any other high-end smartphone on the market.
However, if anyone feels they are having an abnormal experience, feel free to make an appointment to have your local Apple Store examine your phone.
Some have had theirs replaced and in fact it is of course possible some were damaged during manufacturing. The staff and/or managers at your local Apple Store have been trained to determine whether that is the case.
I have had the iPhone 11 Pro Max for exactly a week now and have scratches along the edges. This is from normal daily use and no contact with abrasive surfaces. I never place my phone screen down either. Must be quality control...
Anyone having this problem please continue to contact apple and let them know about this. That's the only way they will be able to do something about it. At the very least submit a report at their online feedback center.
Everyone should fill out a feedback form.
https://www.apple.com/feedback/iphone.html
I am very disappointed with Apple currently. I bought two iPhone 11’s to replace our iPhone 7 Plus and iPhone SE, however both phones are scratching like crazy.
Our previous devices had no problem with scratching before, so it seems to be something with the glass. They’re stored identically as our previous devices, which were scratch free after 3 years of use.
Hi Folks, this is a major defect with iphone 11 pro, complaints are all over social media and many articles including from Forbes about this issue. The majority of complaints have the same pattern which is that they never had this issue on previous phones yet within a week or two significant scratches appear. It's lame and boring to see to usual defenders go for the classic "its in your head" defense. Asking people to buy a $5 glass cover is also not acceptable.
I recommend everyone go to: https://www.apple.com/feedback/iphone.html and submit feedback about the scratches so Apple can hear us.
Thank you, I wrote at https://www.apple.com/feedback/
"Hello. I beg you to report a solution to the defective batch of iphone 11 pro screens. As soon as I hear an official statement or a hint that the screens have stopped scratching from air, from fabric, from a finger. I will buy 2-3 units to my family. I really want this since the presentation."
iPhone 11 screen scratches
