iPhone 12 Screen Scratch

Yes, you can return anything you bought directly from Apple within the 14 day return period. I would then buy the phone again and this time have Apple put a screen protector on it. But that's entirely up to you.

You scratched your phone.

User damage is not covered by the warranty.

If you bought it from Apple you have 14 days to return it for a refund.

That's not a casual, you don't know where it came from scratch. That's a fall on some hard surface, like gravel or concrete type scratch. If your phone comes in contact with something really hard, it's going to scratch.

In your situation, I'm not sure what Apple's position will be. The phone screen has been damaged and that didn't happen on its own.

Really?

If that's the case then Apple can have my iPhone 12 mini back that has scratched after only 6 days.

Whereas my iPhone 7 actually looks in better nick.

"Tough is great, but we also wanted to make it scratch-resistant. So, using the same dual ion-exchange process we use on the back glass, we protect against nicks, scratches, and everyday wear and tear."

You can return your phone for full refund within 14 days of purchase. No questions asked. Good luck with whatever else you choose to buy. Samsung and Google all use the newer formula glass on their phones, so if you buy one of those, make sure you put a screen protector on them or you'll have the very same thing.

Believe it or not that is from my pocket. I haven’t dropped my phone and absolutely have no idea where it came from, hence my frustration.

Glass scratches. The fact you've not had one scratch before means nothing. The predecessor to iPhone 12, had a screen which scratched at Mohs 6. iPhone 12 can be scratched closer to Mohs 7, but it is in fact glass, which can still scratch.

As you've learned, Apple considers this a cosmetic issue and your phone's screen is not eligible for replacement under your iPhone warranty. So, put a screen protector on your phone to protect your phones screen from further scratches, which without a screen protector are likely.

BTW., coins and keys are most unlikely going to scratch an iPhone screen. Dust, which often includes quartz and rock particles most certainly can and do scratch iPhone screens. If you keep your phone in your pants pocket for example, with stone washed jeans, there will always be residual tiny grains of stone in your pockets.

Thanks for your reply lobsterghost1.

Is that really possible?

If so I think I will return it.

I feel quite disappointed in Apple and the way they have presented themselves when I told them of this.

I always believe in judging how good a company really is in how they react when things go wrong................