No matter what I do I cannot reset my security questions. The message I am getting is - We don't have sufficient info to reset your security questions.

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Level 1

8 points

No matter what I do I cannot reset my security questions. The message I am getting is - We don't have sufficient info to reset your security questions.

I got my new iPhone 11 Pro Max, I activate the phone okay but I cannot change the name of the phone because I do not remember my security answers so when I try to reset them I am get the following message -

CANNOT RESET SECURITY QUESTIONS

We don't have sufficient information to reset your security questions.

I don't see any way to get past this error and have no idea what to do to resolve this, please help!

Thanks!

iPhone 11 Pro Max

Posted on Sep 26, 2019 8:50 AM

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Answer 1

Top-ranking reply

Michael Black

Level 10

80,647 points

Sep 26, 2019 8:54 AM in response to DJTONYT

You will have to call Apple support - Contact Apple for help with Apple ID account security - Apple Support - and get them to help you recover your account access.

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Answer 2

Eric Root

Level 10

685,275 points

Sep 26, 2019 9:21 AM in response to DJTONYT

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 3

DJTONYT Author

Level 1

8 points

Sep 26, 2019 10:23 AM in response to Eric Root

Spoke to Apple, all is resolved, I was able to move to 2 layer authentication so I don't have to answer questions.

Advice to ALL - don't forget your answers, Apple security is tight!

Thanks!

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Answer 4

Sep 26, 2019 10:29 AM in response to DJTONYT

Glad it is fixed. With 2 factor authentication it would be wise to login to your AppleID and add a backup telephone voice or SMS number, especially if you only have one Apple device.

In a pinch, if needed, you can receive authorization codes by automated voice call, or an SMS to a backup trusted number.

Two-factor authentication for Apple ID - Apple Support

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