Missing emails after IOS 13 update

I can no longer see my whole inbox of about 300 emails after doing the most recent update. It only shows emails since last week. Ive pulled up several times from the bottom and no more will load. Ive google searched the problem. Tried several things and nothings helping. I have Yahoo and an Iphone 7+ Im sure its a simple fix but I havent been able to figure it out. Help!

iPhone 7 Plus

Posted on Sep 26, 2019 9:41 AM

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Posted on Dec 26, 2019 1:40 PM

The same happened to my iPhone 7 after the new IOS 13 update. I tried tips I read on forum to no avail. I tried my own experiments and checked the All Inboxes box under Mailboxes and all my emails came back.

55 replies

Jan 23, 2020 4:06 AM in response to Farrrafferty

Mine got dumped into my bins- regardless of whether I’d deleted them, they were new or flagged, anything and everything. I clicked on all bins/edit/select all/move and put them back in my inbox. It’s been a multi stage process but at least I know I still have most of them. Not just once either but it did a massive email dump overnight last night (100,000 of them!)

Nov 19, 2019 1:45 PM in response to Brianne1021

I have the same issue with my POP email account right after i updated my iPad Pro to iPadOS 13 back late Sept. all emails disappeared except for the last few days, and when i get more new emails in, those disappeared. I contacted Apple Support, and in the end they were suppose to talk to engineering, but never heard anything back. I even deleted my account and re-added it.


So i just started to keep emails on the server, so i would have all the emails on my iPad Pro. However last week, i had to download the emails to Outlook because i was running out of email space (i have my own domain with email address). So the next time i checked for email, i noticed all of those past emails are now gone, even though i have my account set to NOT delete emails. My account is setup exactly on both iPhone\iPad. I have not upgraded to 13 on my phone because of this issue. On my iPhone 8, i have emails from Mid-August, however on my iPad from last Thursday night...................


...oh wait, i just checked and now it's only showing Friday morning onward. :(


Nov 19, 2019 5:27 PM in response to Brianne1021

I have been horrified to discover that after updating to one of the latest iOS 13 updates I have now lost 10 years of iCloud emails and 10 years worth of GMX emails! A lot of vital information was within those emails such as information from car insurance provider, work, bank, etc. ALL GONE! I've tried everything and even a Hard Reset has not helped. I recently upgraded to iOS 13.2.3 and this hasn't fixed a thing. I'm disgusted that Apple has caused this. Wish I hadn't updated my phone to iPhone 11 now. It's Awful. I never expected to get this on an iPhone.

Dec 21, 2019 6:02 PM in response to Brianne1021

Have same (or similar) problem as others here.


After updating to 13.3, moving emails from my Junk folder via "Select all / delete" method may have *also* moved my Inbox items to Trash... (I think that's what happened, anyways)


...then deleting Trash items via "Select all / delete" method permanently purged all items (including those that had been unknowingly moved to Trash from Inbox).


Checked my server via a browser web app... Mt Inbox there is entirely empty. The updated Apple email app has totally hosed me. I should never had allowed it to delete items from my server.


This bug is huge. Talked this through with support and although very nice and helpful, they don't quite appear to understand the gravity of this issue... yet.

Jan 16, 2020 11:13 AM in response to Brianne1021

Jan 5, 2020

The same thing happened to me. iPhone 7Plus. The update was a few weeks ago and there have been no issues till yesterday. As I opened the gmail inbox I watched as the inbox auto-scrolled up & down (I was t touching anything) then all the emails for the past 3 years just vanished right before my eyes! I tried my iPad... same thing happened. Then tried my MacBook Air , same thing. Poof!

i tried the archive, empty. I have all my “Sent” mail, just not the inbox.

There were so many important pdf documents in those emails. I have to get them back!!

can they be retrieved from the Cloud, how? Or is the cloud part of this new bug?

so annoying! There has to be a way to reinstate my gmail inbox.

Mar 15, 2020 10:52 AM in response to Brianne1021

My mother has just updates her ipad and all her emails are gone. When I sent a new one that came through but everything else is gone. I'm shocked to see this has been a problem since last year and Apple have done nothing about it!

Has anyone found a solution? I'm loathe to tell her to delete the account and then add it again in case that makes the situation permanent. There are important family and work emails in there.

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Missing emails after IOS 13 update

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