Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What is the Structured Service app and how do I get rid of it?

What is the Structured Service app and how do I get rid of it?

Posted on Sep 26, 2019 10:01 AM

Reply
10 replies

Sep 27, 2019 11:03 AM in response to rkaufmann87

I have an iMAC 2015. current OS - Mojave 10.14.6 model 17,1. I receive a message that "Apple wants to make changes" and I am invited to sign in. I push "cancel," Then a blank screen appears with "loading..." but nothing loads. The only way to get out of the screen is to Force Quit. Then I delete the application in Finder. The same thing happens with an app called WindowMix

Sep 27, 2019 12:26 PM in response to QuakerColin

Well I did some research and you downloaded some malware, that is what the Structured Service app is. Please download and run the free version of Malwarebytes and I think that may help you get rid of it.


Going forward, it is simple to avoid malware by using a little common sense. This includes NEVER downloading something from a popup, never download from a site you do not know and trust, never use a Torrent to download software you did not pay for.

What is the Structured Service app and how do I get rid of it?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.