Airpods ring volume issue aftr ios13 update

Ok, I *may* have figured this out. I read some info about the "Attention Aware" features. One of them is reduced ring / alert volume when the phone is unlocked and you are looking at it. I guess the developers' theory is that if you are "looking at" the phone when a message/call comes in, you'll see it and don't need a loud ringtone or alert.

Sure enough, I tried incoming calls with the phone locked, and ringtone was full volume.

So then I tried with the phone unlocked, but without my face in view of the faceID scan. The ringtone was full volume until I "looked" at the phone. As soon as it saw my face, it reduced the ringtone volume.

So it seems this may be a "feature" rather than a bug. Anyone else confirm?

Hello mustakim50 and welcome to Apple Support Communities.

I see you're having some issue with the volume of the phone ringer function when using your AirPods after the latest iOS update.

Go to Settings > Sounds & Haptics and make sure that "Change with buttons" is on.

Then when a call comes in, use the volume buttons on the side of the phone to adjust the volume. you'll need to do this when the phone is actually ringing for it to take effect.

Cheers.

Try going into Settings >Face ID & passcode > and turn off attention aware features. This way volume of Calls will not be lowered.

As support telling me with X and 11. Reset airpods, forget it on your iDevice, turn off attention, re pair airpods. Issue should be gone..

Today i have called to apple support third time since i upgrade till iOS13. So ingeneers allready know about this issue and they hard work to resolve this bug! The issue presist allmost on iphone SE,7,8.. on iphone X and 11 issue can be fixed with turn off attention function.. So because of iPhone SE-8 does not have FaceID users can not turn off this function! So there is the reason of bug! There is only two way out: 1-stay on iOS12, 2- wait for iOS 13.4. Ingeneers should to fix this bug on next iOS release . Anyway i hope so :/

So finally found a way to fix the issue with the low ring volume with EarPods - Go to Settings/Sounds&Haptics .... scroll to bottom and turn OFF System Haptics....

works for me. No serious side effects

Try this.

Hey Siri, adjust volume, up.

When Siri is adjusting volume, press volume up button on a side of the iPhone.

iOS 13 is what caused the issue. I connected my AirPods 2 to a iPhone still on iOS 12 and the ringer was lovely and loud again. As soon as I repaired them to my iPhone on iOS 13 the ringer goes faint again.

More info on Attention Aware features is here:

https://support.apple.com/en-us/HT208245

Everyone with this issue. Please go to Apple site and fill out the the product feedback.

https://www.apple.com/feedback/

This is where Apple gets the information for bug fixes. Not from the forms.

For me (with iPhone 11 pro, ios 13.1.1/13.1.2, and Airpods 2) -- the only issue with low volume ring/alert is when "looking" at the phone. Otherwise, ring and alert tones are full volume. So for me, this issue is resolved and was just my misunderstanding how "Attention Aware" features work.

However, it seems the behavior is different with other iPhone/iOS/Airpod combinations, including those which don't even have Attention Aware features. So in addition to the discussion here, I encourage everyone still having this issue to send a bug report to Apple using the following form:

https://www.apple.com/feedback/iphone.html

Be sure to include your specific combination of equipment (iphone model, ios version, airpods version) in your bug report, along with a description of the problem and under what conditions it occurs.

Yup that’s exactly what my IPhone SE does. It works for a short time after turning it off or resetting it and then it stops working randomly until you reset it or turn it off and on again. This is widespread and maddening and Apple will lose a lot of customers if it is not resolved ASAP. All due to this 13.1.2 “update” which is disasterous. I wasted 2 1/2 hours on the phone with Apple support last night. Nothing accomplished other than 2 1/2 hours wasted.

With the iOS 13.3 beta version all ok!!

Sorry but, if you press the volume buttons on an iPhone when a call is actively incoming, you will mute the incoming call sound, even when "Change with buttons" is on.

So, how can I turn up the volume for ringtone for my AirPods?

Same problem here. New AirPods 2 with iPhone 11pro on iOS 13.1.1, and ringer volume is VERY low on incoming calls. Have tried adjusting to 100% in settings and with/without volume buttons controlling volume. Ring volume is still so low on AirPods that I can hardly hear it.