Watch series 3 locks while wearing - only since WatchOS 6

My watch series 3 has worked flawlessly until OS 6. Now it has started locking while I am wearing it. Nothing has changed except the update from 5.3 to 6.

Same band, same daily routine, same watch, same hole on wrist strap.

Never had this happen before OS 6. Now it happens multiple times a day, on occasions even while I am actively doing something like reading a notification or scrolling through Activity.


Anyone else seeing this?

Apple Watch

Posted on Sep 26, 2019 4:30 PM

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Posted on Sep 29, 2019 7:51 PM

Thanks Brenden

I am aware of how to setup locking, wrist detection and passcode, and have been using the watch happily for well over a year without encountering this problem.

Up until OS 6 the watch did not lock while I was wearing it, but once OS 6 was installed it started locking when I was wearing it.

Nothing was different other than the OS version.

I tried unpairing and repairing with a restore from backup and the problem continued. It would lock at varying intervals, including once when I was actually viewing and scrolling the Activity app.

I tried unpairing and then setting up as a new watch and so far I have had only one occurrence of locking in almost 48 hours, so it may have been sorted now. I will continue to monitor and advise further if it recurs.

Cheers


11 replies
Question marked as Top-ranking reply

Sep 29, 2019 7:51 PM in response to brenden dv

Thanks Brenden

I am aware of how to setup locking, wrist detection and passcode, and have been using the watch happily for well over a year without encountering this problem.

Up until OS 6 the watch did not lock while I was wearing it, but once OS 6 was installed it started locking when I was wearing it.

Nothing was different other than the OS version.

I tried unpairing and repairing with a restore from backup and the problem continued. It would lock at varying intervals, including once when I was actually viewing and scrolling the Activity app.

I tried unpairing and then setting up as a new watch and so far I have had only one occurrence of locking in almost 48 hours, so it may have been sorted now. I will continue to monitor and advise further if it recurs.

Cheers


Oct 10, 2019 8:26 AM in response to PhantomFrank

if I set wrist detection off then the watch does not lock except when I put it on the charger, and I am running the same apps (Weather, Now Playing, Activity Monitor, Calendar).


Ah, good clarification. It's clear an interaction between the wrist detection setting and something going on with the apps.


I initially thought the problem was the wrist detection setting in general, so I tried tightening and loosening the strap, jumping up and down, etc. I could never get it to do anything.


Then I started launching apps, and I could get it to repeatedly crash in an app and immediately dump to the lock screen.


If you google the issue of "apple watch keeps locking" it's clear that in the past there have been problems with the sensors themselves. It seems to me that is NOT the problem here, but some sort of interaction between the wrist lock setting and something running on WatchOS 6.0.1.


Does your wife's watch have the wrist lock set to ON or OFF?


I guess this gives me the option of continuing to run 5.3, or upgrade to 6.0.1 and turn off wrist detection. I've owned an Apple Watch since the Series 0 and have always used wrist detection.

Oct 4, 2019 5:29 AM in response to brenden dv

Like many others, with the update to WatchOS 6 on my series 3 Watch, the hardware sensor on the device is no longer “correctly” determining that the watch is still on my wrist .... this is (in my opinion) a software “bug” that has been introduced with the latest WatchOS 6 version. Something has changed, which is causing the sensors to incorrectly believe the device has left the users wrist (be it greater sensitivity, reduced latency in determining lost contact, etc). It is extremely annoying, and this flaw is reducing my security, because I must disable the wrist detection option so I’m not constantly being request to unlock my watch ...

Oct 27, 2019 9:04 PM in response to fronesis47

still having intermittent locking with wrist detection on. My wife's series 3 38mm has wrist detection on and is not seeing the locking problem.


I have also noticed that there appears to be a problem with timezone detection for the watch as I consistently see the stand bars in the Activity app on the watch display incorrectly.

eg with time showing 13:48 (which is correct time) the stand bar for 1400 is showing as solid blue, but the bar for 1300 is pulsing.

I have video of this. it happens at different times throughout the day, but always seems to occur during the second half of the hour which makes me think the time zone tables are screwed up.

I believe it may be related to the fact that I live in a half-hour time zone (UTC+09:30 - currently with DST it is UTC+10:30).

I did not see this prior to OS 6 and did not see it during DST last year. I did notice in the note for 6.0.1 that there some fixes for DST issues but they have not fixed my problem.

Oct 4, 2019 5:45 AM in response to PhantomFrank

See https://discussions.apple.com/thread/250684967


I have an issue that might be similar, not sure. In my case the 'Unlock with iPhone' option is not available and the entire Passcode menu is loading indefinitely. As a result I need to enter my passcode every time the Watch gets locked. I used a S3 Watch for 2 two years without any issues.


Is this somehow maybe related to your problem?



Sep 29, 2019 9:19 AM in response to PhantomFrank

Hello and welcome to Apple Support Communities, PhantomFrank.


If I understand your post correctly, your Apple Watch is locking while your are wearing it. I’d like to help.


This guide will show you how to control locking on your Apple Watch:


Unlock Apple Watch


This guide will show you how to keep your Apple Watch on:


Turn on and wake Apple Watch


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Oct 10, 2019 6:27 AM in response to PhantomFrank

I have the same problem.


But as I posted in another thread, I don't think it has anything to do with the watch sensor and wrist detection. The problem is that the watchOS itself is unstable, an app is crashing, and the crashed app locks the watch.


On mine I could reproduce the problem by launching various apps on the watch. Eventually one of those apps would hard crash, and the crash would result in Watch being locked. Often the weather app would crash in this way, and every time it would lock. The now playing app would function similarly.

Oct 10, 2019 6:48 AM in response to fronesis47

This is interesting, but if I set wrist detection off then the watch does not lock except when I put it on the charger, and I am running the same apps (Weather, Now Playing, Activity Monitor, Calendar).

If it is an app which is causing the locking, then it should still do it whether wrist detection is on or off, shouldn't it?

My wife has a series 3 with OS 6 and she has Weather, Calendar and Activity active on hers (but not Now Playing) and she is not experiencing the locking.

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Watch series 3 locks while wearing - only since WatchOS 6

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