Iphone 11 Pro Max and Carplay not working

Also having the same issue on my 2016 Yukon Denali. I've had 2 phone conferences with Apple Engineers and they installed some diagnostic software to see what is going on. They said a reply can take 24 hours to 4 days. Will update.

Please contact you dealer first and you may also read this if you wish --> Nissan Apple CarPlay: Everything You Need to Know ...

You may also know this here --> iOS - CarPlay - Available Models - Apple

***READ THIS*** and move your comments to this page. I talked to an Apple representative and they told me to post these comments on their "feedback page". Here is the link:

https://www.apple.com/feedback/iphone.html

They also recommended to request a response in the body of the feedback.

Thank you KyleHeffernan. I've no idea how you stumbled across this but so far your fix seems to work! I have a MINI Cooper S (2018) and an iPhone 11 Pro - both with latest software - and I've had the same issue https://discussions.apple.com/thread/250743051

The sound dropouts seem random so I'll need to drive around for a bit to be sure. I'll report back to let you know how I get on.

Thank again!

I don’t feel like helping but for the sake of everyone around here who’s not self centered. Try this link, I think it relates to your issue if you haven’t.

https://discussions.apple.com/thread/250821625

https://beta.apple.com/sp/betaprogram/guide

enroll your device, install the profile and update your phone. However I bet genius would not help you with beta. I did it because I work in IT and... TimC doesn’t know that Poland exists so we have no Siri in polish, no AppleStores just premium resellers so I don’t care :) at least my CarPlay works. TBH now I see that sometimes I see a little lag but from time to time and finally you just need to click once again...

SOLVED. I have seen multiple threads reporting this problem with various car makes. Somebody in one of the threads reported that he fixed it by:

1. Removing the cable from the power converter that came in the same box as iPhone 11 Pro Max.
2. Purchasing a USB Type C Male to USB A Male adaptor. They are available from Amazon at about $8.50 for a 2-pack.
3. Attaching the USB Type C to USB A Male adaptor to the cable that came in the new iPhone’s box.
4. Substituting this adapted kludge for the cable currently in his car.

While I can’t predict the future, I am happy to report this Kludge worked for me on my 2015 Mercedes. I had previously tried all manner of resets on both phone and car with no success. Moreover, as if by magic, our 2018 Mercedes suddenly started booting CarPlay WITHOUT the kludge, after refusing to do so for nearly a week—as if it decided the jig was up and it had better be good.

Both phones are on iOS 13.1.3 public release. I highly recommend that anyone having CarPlay problems with an iPhone 11 Pro Max at least try this simple swap-out. It’ll cost you a few bucks and you’ll need a new charging cable, but perhaps you’ll agree it’s worth the expense to have your Apple/Google maps back on the big screen. If anybody has any questions, fire away.

Hey,

I would try a couple things.

1. Try a reset on your phone, if that doesn't work try a ''hard reset''. Could possibly just need a fresh reboot.
2. Add something to the carplay that it knows and unsync it and try with the iPhone you are trying to pair. Sometimes you can trick the software.
3. Check the manual on the car and their might be a trick to it.

I have to "trick" my wifes van into reading the iPhone cause it tries to pair anything but iPhones. Little did I know that if you switch the language to GERMAN it works. No lie!

Hope this helps.

Ive been able to get my iPhone 11 Pro Max to connect (outlined below). The connection is not great - there were 1 second pauses in the music and streaming for most of my morning commute. Oddly, the became less frequent after about 45 minutes.

Here is what I did

Car: BMW i3

CarPlay Connection: Cordless

1. Deleted all phones stored in the car’s ‘Manage Mobile Devices’ menu (Bluetooth and CarPlay)
2. Deleted all connections from my phone from the General > CarPlay menu
3. Used the ‘Forget this Network’ from the General > WiFi > i > ‘Forget this Netwok’
4. Disconnected the chord I use to charge the phone when I drive
5. I then did a full phone shutdown General > Shutdown
6. Then I turned the car off and back on
7. Then I went through the standard setup process with the car and phone (add device in the car, chose CarPlay option) and then connected to my phone
8. it took about a minute and then it connected.

so good luck - not sure if this will work with chorded connection approach.

I have read this forum with some interest over the last month or so, mainly as I was thinking of upgrading my iPhone and was concerned that it would not work correctly with Apple Carplay, my situation was as follows:

• Mini Clubman Cooper S - September 2017 (2018 model with Apple Carplay fitted as part of the uprated Audio Pack)
• iPhone 6, iOS always at the latest level up to 12.4.4 (Highest level of iOS for an iPhone 6)

Carplay and my iPhone 6 worked very well wirelessly with the very occasional glitch requiring me to pair my phone with the car again. Apple Maps, my music on the iPhone and phone calls all worked well with the occasional issue with maps when phone reception was very weak, a general issue nothing to do with Carplay.

I planned to upgrade to an iPhone 11 Pro Max as it met my needs (as one device) for phone calls, email, messaging, hotography, videos amongst all the others that my 6 could no longer supply. In addition I would be back on track with iOS 13 onwards including new versions of Carplay.

It was, then, quite worrying that all the issues vis a vis iPhone 11Pro and Carplay both on this forum and others might require me to rethink and perhaps get an iPhone XS as there didn't seem to be the same issues with those (and other previous models) and Carplay. The 11Pro is not cheap and having it not working with Carplay would be a definite downer! 

In the end I decided to bite the bullet and I did get an iPhone 11Pro Max. That was about a month ago and wanted to update this forum with my experiences, first:

• I reset all Bluetooth and Wireless settings in Carplay back to as delivered.
• I installed my iPhone 11 Pro as a new phone and did NOT ship settings across from my iPhone 6 or a backup on my PC.
• I connected my iPhone 11 Pro as an new device to Carplay as per Mini instructions.

The phone connected very easily and from then until now (fingers crossed) has worked flawlessly some points of interest are:

• The phone connects much quicker (always wirelessly) than my iPhone 6 and usually from the pocket of my trousers or jacket. Music picks up exactly from last point played.
• iOS 13 has an improved layout and function interface on Carplay.
• Mapping is much quicker, although this is probably down to the faster iPhone and not Carplay.
• The iPhone 11Pro Max is too big to fit in the wireless charger in the centre armrest in the Mini Clubman but it has such an improved battery life and it normally stays in my pocket. I have a very short USB to Lightening lead that can charge the phone on long journeys with it sitting in the small tray in front of the gearshift.
• Music (on the phone) works flawlessly and streaming from Spotify works well but prone to the odd glitch if the signal area is weak or disappears.
• Phone calls work very well no dropouts etc.
• WhatsApp and messaging works well with voice replies OK (Siri) 

I hope this is of interest as my experience seems at odds with most of the posts on this forum and may help others bite the bullet and upgrade as they might have been planning to. I had planned to return the iPhone 11Pro Max to Apple if it had all gone the wrong way as others here unfortunately have experienced but thankfully I am very pleased with my new phone and having it work so well with Carplay, quite a bit better that the iPhone 6, is an absolute bonus.

I've been holding off on responding to this thread as to not jinx myself, but it's been working with minimal issues since I upgraded to the 13.4 public beta. Only issue I have had is with it dropping phone calls on occasion (will cut out after a few minutes, stop displaying talk time and we can't hear each other) until I unplug it. Other than that, it's been working great – far cry from where we were a month ago.

• iPhone 11 Pro
• Sony xav-ax5000

Same (I have a 2018 Maxima as well), I even have it updated to the latest beta like some suggested here and keep getting either this error or choppy audio, never happened with the iPhone XS Max, just the 11 Pro Max. Photo was taken while running iOS 13.2 Beta 4.

You hit the white circle with the dots to get to the screen above then pick settings

settings, scroll down

I had done this with the 8+ but did not remember. Also I did not expect the phone to change

settings on the car......

I think I found The ultimate solution: using the original USB-C to lightning cable coming up with the iPhone 11 Pro Max, then purchase a USB-C female to USB male.

it works!!!

I have a been troubled by this connection issue since November 8, 2019. I have a tried below solutions and it just works sometimes:

1, using a new lightning cable coming with the AirPods 2 box, it only works 20% of the chance

2, I read on the thread from the forms that I will need to reset the phone and use the iPhone as a new iPhone, do not restore all settings from the iCloud back up, this does not works

I mean USA so just go to Amazon purchase a USB-C to USB a converter I have posted the link Below

USB C Female to USB Male Adapter (2-Pack), QianLink Type C to USB A Adapter, Compatible with Laptops, Power Banks, Chargers, and More Devices with Standard USB A Ports (Gray) https://www.amazon.com/dp/B07S617LN1/ref=cm_sw_r_cp_api_i_eDrcEbB81AMP4

so far it works perfectly I have a been plugging and unplugging several times and each time it works flawlessly,

I assume the reason is because the USB-C to lightning cable is different with the Original lighting cable on the lightning side, you can see from the below picture it’s significantly bigger than the original one:

I assumed because Apple is using different chipset for this connection.

please post your feedback in this thread

What a fiasco. A feature that worked seamlessly is now kaput. I have an iPhone 11 with a new Mercedes E300. I should add that Mercedes in their infinite wisdom have never offered the wireless Carplay feature on the CLS, G or E class.

I switched to the 11 from the XS on December 20, 2019. CarPlay refuses to work. I did install the latest update as well. Here's the screen shot of what I see on my car screen. I can never select 'Accept & Start', because it is disabled. (I also tried disconnecting Bluetooth and trying to start CarPlay first using the USB cable, as the poster above suggests )

I have a support case open with Apple, people have been very polite and I've tried a ton of things. Sending them logs, completely resetting the phone, etc. etc.