My Apple wallet will not open at all

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Level 1

8 points

My Apple wallet will not open at all

Hi,

My Apple wallet will not open at all. If I open the app, it shows a blank screen and eventually the app just crashes. If I try to access the wallet through the settings page, it will not open.

I have updated to IOS13, reset the phone and reset network settings, still not opening.

This started as my wallet was showing as constantly updating so I was unable to use Apple Pay. To this end, I deleted my bank card from Apple Pay with the intention of re-adding them to see if this worked. After deleting my card, I tried to add it again and it kept telling me it had failed to add. I tried this a couple more times and it then said there were too many cards in my wallet. The app hasn’t opened since. (Bank card is from HSBC)

Please help!

[Re-Titled by Moderator]

Posted on Sep 27, 2019 1:23 PM

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Answer 1

Legstar Author

Level 1

8 points

Sep 27, 2019 2:29 PM in response to askbarnabas

Hi, thanks for the response!

It has half worked. I can now get into the Wallet through settings, (it took a long time), however, the app still won’t work.

I tried time add a card through the settings area, however, it says I have the maximum of 12 cards added. Is there any other way to remove cards from the wallet without going into the app?

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