Iphone 11 Pro Extreme lens flare

Please explain this? Is this normal camera flare? This video was from the original person that started this thread. This more of camera reflection/ghosting issues than the normal camera flares you're talking about.

https://www.youtube.com/watch?v=5kCu9v7_AGE

TheJollyFellow wrote:

Apple ! where are you to answer us?... to debate it's cool, but.... we want clean pictures / videos !

Apple is not here. This is a user-to-user forum. If you have having a hardware issues with your phone, I recommend you contact Apple directly. You can start with the Contact Support link at the top right of every page of these forums.

I agree, my iPhone X max was perfect, I could take pictures at night and Day and that has the problem so I really don’t know what’s different in these cameras in the iPhone 11 Pro Max. I hope they come out with a software update to help deal with this

That’s horrible, I had the same experience too. You have a brand new sound that you pay $1200 for and you can’t get it replaced, you go to the Apple store and ask for help to get a replace and they tell you that you have to leave your phone there and they will take it apart and replace the lenses. I will see used and I called apple and they sent me a refurbished replacement phone with the same problems. The issue was bad, how can we use these images, every image you take that has any sort of like sores will cause a light flare. I have four problems, one, serious light flare, 2 The inability to move large files from the phone to my computer, times out, 3

and annoying problem when you have both Wi-Fi and your phones Wi-Fi on, the connections drop, you have to disable one or the other, four, the battery life is not as good as the iPhone X. But that improved with my iPhone replacement. I suggest that you call Apple and ask if they replace it, they will give you a replacement phone they will not give you a new phone.

It's disgusting that Apple released this phone with this issue. They must have known about this as they would have done loads of test photos leading up to the release of this phone.

https://youtu.be/vEtfKo7YFKI

For those with photographic experience it's pretty easy to avoid such flares or at the very least you know it will be an issue and you will need to mitigate it.

I've mentioned before that if you use a DSLR with a multi-thousand dollar lens under the same conditions, you will also get lens flare.

SKYLUM: 12 Steps to Achieve Creative Lens Flare

DigitalMonkeys wrote:

why are you defending a major screw up. Most of us here commenting are not fools and agree that this phone has by far the worst bizarre flaring artifacts any of us have ever seen.

Then if it's been less than 14 days since purchase, return it.

If it's been more than 14 days, sell it as used, iPhone 11 models bring great prices on eBay.

Then purchase something else.

The Galaxy S10+, Note 10 and Google Pixel 4 also have pages of threads elsewhere devoted to lens flare complaints, but if one of them works better for you, it's worth it just in aggravation saved.

The fact that, Apple changed my lens for free is indicating that they acknowledge the flare is too much. I showed them the same pictures. Why is it so hard to admit that Apple's flare and ghost image are way too much compared to Android competitors.

Yes, strong light will provide flare or ghost image. But the thing is that iPhone produces way too much compared to NORMAL amount of flares.

[Edited by Moderator]

I travel to san francisco to buy some gear, stupid me I choose to buy the new Iphone 11 pro max . Im a photographer/videographer.. I need my total refund ... the flares are not acceptable... I went to document some stuff in low light conditions... guys...the material is unusable

The new sensor from Samsung is 4 times the size of the current generation of flagship smartphones, which could in theory prevent flares like the ones you mention. I hope this lens will push Apple to do something similar, if not in megapixel count m, but in physical sensor size .

Guys do not let anyone tell you the dots and ghosting are normal in night video on the new phones. Here is a perfect example of a iPhone recording lots of light without a single dot or ghosting. Look at all the night video recorded with the new iPhone 11, dots and ghosting everywhere. Here is the link - https://youtu.be/2qXhCOZcyns

Both DigitalMonkey and I got our lenses swapped out, and saw improvements, but it still isn’t perfect, I haven’t been in conditions like I was in the mountains to test the difference. What I do notice is smearing happening a lot due to the lens being dirty, which I have to wipe off ever so often. If you’re able to get a lens swap, it could definitely help.

I had the phone replaced with a refurbished phone and I still have an issue. I went back to the Apple Store today and they replace the lenses, I tested them tonight and they’re still having the same issue, this one’s even worse..

after testing, I decide to make A makeshift lens hood for the cameras, and this worked. The problem is the images are getting the reflection of the light on the lenses and causing the distortion. There’s no way to block the light from hitting the lenses.

maybe intake reflective lenses would be better, I don’t think there is anti-reflective coating and that’s why we’re having these issues.

Maybe, just got to realize that Apple will probably not do anything regarding it. I mean you could go get another lens and hope for the best. I wouldn't say the lens replacement even fixed mine, rather it's all in my head. I think it is just bad design to be honest. Next year we get a new look for the iPhone so hopefully that new look includes a more versatile camera lens.

I’m trying something different, I just ordered from Amazon a HD lens protector that goes over the lenses and hopefully this will shield it from the reflection of the light, although it will be a test, I would really like to find a workaround to deal with it. Thank you for the response. Catchup