Iphone 11 Pro Extreme lens flare

I like the design of the newer iPhones. If it still had the giant chin and forehead I would of kept my Samsung. Apple does use premium materials, like stainless steal for its frame. The lens is more complex then previous iPhones which is what William claims is the cause of more flare. He claims the s8 I had before didn’t have as advance of a camera, even though the s10 has the exact same lens as the s7 besides the variable aperture.

Same overhere, annoying flare in pics. Considering the camera is an USP of the new iPone 11 Pro. The administrator’s suggestion to update software does not work. The suggestion to reach out to Apple ridiculous!!! Apple should reach out to its clients to offer a solution !

As Steve Jobs once said, “products are not perfect, and neither are we. We make mistakes”. He said that after the iPhone 4 antenna issue., and told consumers that that it was an algorithm error in the software that would be fixed in a future update, but he also told consumers that Apple would distribute cases to make everyone happy. I remember when a product that Apple made was criticized it wasn’t left unnoticed and unacknowledged. I wish Apple had the mindset to make its consumers happy again.

This lens issue should be addressed first hand so us consumers aren’t stuck debating amongst ourselves if this is normal behavior. So far it’s been a riot of opinion vs fact, and although good points are thrown around, that doesn’t mean they hold true.

An update cannot fix a flaw in design, and it shouldn’t be hinted to consumers that it can be. I am thankful for those Apple stores and authorized venders for being compassionate and offering a free lens replacement to try and correct the issue.

[Edited by Moderator]

That’s a great quote. It’s all about the brand promise, if you look at the Apple commercials, the photography is awesome, it’s flawless. The video with the dog, all of the wonderful shots, you’re paying a premium for a camera that is perfect. It’s disappointing to have all these issues in every photo that you take, there has to be a fix. Pan-American, a leader in the industry, didn’t pay attention to the consumers and what happened to them. Apple is an awesome brand, they takes extra time to make sure the consumer experience is perfect. if it’s not perfect, people complain and hopefully they learn from us. Do the right thing, come up with a fix for the cameras, deliver what you promised and advertised.

The only thing you can do is not point your camera or anything that has a light source behind it. I got a replacement refurbished phone and had the lenses replaced and still it didn’t help. Apple tried fixing it with a firmware update but it didn’t work. when I took it to the Apple Store, the manager was combative and refused to replace the phone for a new phone. No one will help so try your best and keep on fighting.

Might be a stupid thing but these moment cases seem to cover grand part of the lens rings. Could they act as a hood and minimize lens flares?

https://www.shopmoment.com/shop/photo-case/iphone-11-pro-max-black

Lol, I looked at that, I was thinking the same thing. Unfortunately that’s an Anamorphic Lens that actually creates the flare effects that we’re all trying to avoid. I was looking at hoods too, but the wide angle lens will not work with any type of hood.

No, I know about the lens. I'm talking about the case itself. If you zoom in on the photo, the rings that are there in order to attach the moment lenses are covering the rings of the camera.

https://s3.amazonaws.com/files.shopmoment.com/general/product/_1920x1920_crop_center-center_82_line/iPhone11pro-canvas-withphone.jpg.webp?mtime=20190910152631

I have the same issue. Apple won’t recognize the issue and attempt a fix? And for some customers they replaced it with a refurb (you are paying for a new phone but the replacement is a refurb) and the refurb still has the same issue? I’m so disappointed in Apple.

Did they swap the camera model out while you waited? An Apple store is far from me and two trips is almost impossible. Should I call Apple Support first, or do I just show up at the store with my problem?

Ive been persistent to the end. I have a case number , I called apple care. I make an appointment to FIX my new phone ....

I bought the phone on union square, san francisco but I live in mexico city . So they want me to fly to san francisco just to check if they can or should give my money back.

That is ridiculous, I want them to change it for a new one and they won’t. I got mine at Best Buy and they tried to exchange it but they didn’t have any inventory in it past the 15 days. They say it’s up to the store manager and if the manager doesn’t feel like taking care of you they won’t. It’s an Apple store, you should be able to get a refund at any Apple Store.

Document your issues, show them examples, be polite. I walked into my store did the above and walked out with a NEW (not refurb) phone within 10 minutes.

...unfortunately the new one doesn't seem to be a whole lot different, but that's besides the point

Wow you’re lucky, you really got a great person to talk to. My manager was arrogant he says “ There are like that, it won’t do any good to exchange it, we’re not going to exchange it for you, this is the way Apple made them and this is the way it’s going to be, i’m even reluctant to change the lenses.”

in addition, he said maybe in the next model they would change it. But I think I would’ve just gone with the Samsung note 10 if I knew this is going to be like this.

I remember how good a customer service would be, you would have a problem with your phone and they were just swap it out. Things of changed and I don’t know why they’re such a big change. We’re spending so much money on these phones compared to previous years. 1200 bucks and there’s no acknowledgment,. It’s a big investment. The only reason you pay a premium is you expect a premium product. The TV commercials are awesome for the product, the pictures that show are fabulous. What we get, is distorted pictures. Apple, what is your customer service, take care of us, help us through this please?