Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

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Posted on Dec 28, 2019 4:41 PM

I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;

  1. Run more diagnostics on my end to determine if it was software
  2. Go to my local Apple store or Authorized repair to get my camera module replaced for free under my one year warranty for the product (not my Apple Care+)
  3. Send it in via mail to get the phone repaired
  4. Get a replacement device mailed to me through their mail in program for $99


I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.


If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.


Best of Luck

875 replies

Dec 26, 2019 12:07 PM in response to Dogcow-Moof

so why i have never noticed anything like that using iPhone 8 for about year? I was lucky with angles lights etc. and now I am not ? I didn’t know what is flare before I bought the pro because this is first time when I see something like that and i needed to dig what is that. This normal because this is how they designed ? So... flares destroyed the hour of recording but it is ok because this is how they designed it, designed to destroyed the recording so it is ok😂

Dec 27, 2019 12:37 PM in response to Dogcow-Moof

It's funny that were even having this discussion. All of us have had iPhones before and I don't think I've ever had such a horrible experience with an iPhone as the iPhone Pro Max 11. It takes beautiful pictures if there's no light source in the background. If there's any natural or man-made lake source in the shooting area, the phone fails miserably. I don't care what excuse you make for a lands or a sensor, my iPhone X was 100 times better than this and handling the normal every day shots. The photos that I get now are in acceptable, and it has nothing to do with experience etc. I am not using the little light mode it's still having this issue. maybe a little testing should've been done prior to selecting the components they used. https://youtu.be/HAUb-gKR34A

Dec 27, 2019 1:00 PM in response to HappinessForAll

I think its funny (actually sad) that when it came time to take Christmas Day photos in front of the tree, my new iPhone sat on the table like an ornament. A $600 phone that is incapable of taking a decent photo in front of a lit Christmas tree. Sorry...I’m not jumping through hoops to compose a photo.


Even if Apple could somehow come up with a hardware “fix” for this issue, I’m not really excited about someone cracking my new iPhone open to fix something that should not have been an issue from the beginning.

Dec 27, 2019 7:09 PM in response to ZhenWeiApple

I'm sure if I tried to get lens flare, I could. Again, being somewhat experienced in photography and having a higher end DSLR with expensive lenses, I'm pretty good at knowing how to avoid lens flare in my photos.


The new cameras on the new phones are more complicated than the old less capable cameras of previous iPhones. I think many here would greatly benefit from taking a basic photography class. I've seen some specifically for iPhone, which can be taken online for reasonable cost.

Dec 28, 2019 1:40 AM in response to lobsterghost1

"I have not experienced ANY lens flare issues" If your phone doesn't have this issue that's good. Mine has and I cannot tak any pictures at night. And I'm not that dumb to use UW or shake camera at night. And it just triggers me when ppl that don't have these issues say that "THAT'S NORMAL"



This photo was taken from my tiny balcony. There is nothing I can do to remove this.

Dec 28, 2019 3:57 PM in response to samiseckin

It depends on the person, this is definitely not normal. I had my phone replaced with a refurbished phone then they replace the lens, my pictures are worse than most peoples pictures. Are you experiencing anything like this?It depends on the person, this is definitely not normal. I had my phone replaced with a refurbished phone then they replace the lens, my pictures are worse than most peoples pictures. Are you experiencing anything like this Please know my lens is clean.


Dec 28, 2019 4:15 PM in response to samiseckin

I wouldn't do anything. I would call Apple town about the problem make a case and just wait for them to find a solution. The most horrible thing is that you have a brand new phone and I'm sure you don't want to trade it for a used one and I'm sure you don't want to crack it open to replace the lenses that don't make a difference.


If you're totally unhappy with it just bring it back to the place a purchase within 14 days and swap it for something else.



Dec 28, 2019 4:27 PM in response to samiseckin

Don’t listen to the “I’m a professional photographer. You don’t know how to use your camera. It’s perfectly normal” spiel.


Something tells me that if Apple told their potential customers that they needed a night course in photography to use this camera, no one would’ve bothered with it unless you were a professional and frankly most users are not! It shouldn’t be that hard to take a photo.

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Iphone 11 Pro Extreme lens flare

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