Hi,
I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE
iPhone 11 Pro
I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;
I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.
If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.
Best of Luck
Exactly. I don’t think enough people care that their $800 phone has issues with the camera.
I’m sure the next I phone’s camera will be touted as the “best camera ever” will some change to the lens to prevent the flare or at least reduce it.
The thing that ticks me off is that Apple keeps advertising the 11’s phone as if it’s perfect. The Share Your Best Night Photo is a good example. I know my phone can’t take night photos like submissions on this page:
https://www.apple.com/newsroom/2020/01/share-your-best-iphone-night-mode-photos/
That’s what is misleading. Nothing is mentioned about post or editing these photos and certainly nothing is mentioned about flare. In fact one of the photographers (Aundre Larrow) from Apples contest page gives a tip regarding night mode photography on the iPhone in this article. Nothing regarding lense flare or adjusting your angle to avoid flare or ghosting is mentioned:
https://www.google.com/amp/s/amp.usatoday.com/amp/2728053001
No, unfortunately it cannot be a spectacular business opportunity in the iPhone aftermarket accessories for the simple reason that replacing the iPhone 11 Pro lens covers with aftermarket ones, no matter how suitable, high quality and problem solving these might be, their installation would simply void the warranty, AppleCare+, etc...
So as soon as the units are covered by any OEM warranty such a business model would not be viable at all.
It is funny as there seems to be many people complaining about these lenses covers but this time because they shatter all too easily. This would further call for some alternatives...
I thought about embarking on designing some cases which would cover these lens covers when not in use as there is only one type available and it does not look so great...
I may give my iPhone 11 Pro & AppleCare+ to a friend next year anyway. So the problem may disappear that way. This will depend on whether I feel like buying one of the iPhone 12 offerings if I like the design, the size or I may decide to wait a year for the 5G integration to be more mature...
I'll definitely wait to see what issues people are going to find. I have upgraded my phone every year and iPhone 11 should've been the most advanced and issueless iPhone since this is the last generation of 3 year cycle X model.
[Edited by Moderator]
The answer seems obvious: sell your iPhone and purchase a P20.
If a Jeep Wrangler doesn't corner how you want it to, you don't complain to Jeep that the Wrangler is defective, you buy something else.
I congratulate Huawei on seemingly managing something no other smart phone manufacturer, including Google and Samsung, have been able to pull off.
Tech reviewers would say it is. Marques Brownlee, Linus Tech Tips, even Talosive Tech who calls himself an Apple sheep has never complained or noticed it obscurely bad. I’ve used several iPhones before switching from Android, and the 11 is the first that enticed me to just that, and so far has been the best iPhone I’ve ever held in my hands.
It’s an amazing phone. The cameras are amazing, way more capable than a lot on the market. If flare that is normal in photography bothers you then go buy a mirrorless camera and see if that helps at all. The camera is amazing
Have seen your photos, have seen photos of other's and my camera is jut broken.
Apple has accepted my phone for repairs again. That means something...
So I can't say "The cameras are amazing, way more capable than a lot on the market".
Pjphilippe wrote:
As far as I know it is not possible to test iPhones, take some snaps, go home, check these out then decide to buy or not to buy... I would have bought it anyway as I was curious about the 3 cameras integration which I must admit is interesting and well done although I believe that there are no optical zoom in there.
In most areas of the world, Apple has a 14 day, full refund return policy, so it is in fact possible to do what you want.
Returns & Refunds - Shopping Help - Apple
I appreciate that but I read reviews, watched YouTube reviews and decided to buy. I bought it at Dubai Airport. So difficult to return an airport buy when on the move but, and that is important, I would not return a product I bought unless I feel it is a scam. As far as I am concerned Apple is not in that game at all so I would find it unfair on the shop & business to buy and return after opening the packaging especially if there is no major defect with the product.
I would return a loaner, yes. Then decide to buy or not. In this case I don’t regret buying even if there are some annoying design quirks which could have been avoided.
Huawei is banned in the US because of Chinese spy equipment in there phones. This they are not sold with any Google services. The phone might have a good camera, but if it doesn’t have Google serviced which makes Android even usable, I wouldn’t buy it
I think I’m done sitting back and acting like it isn’t a big deal. This phone costed me $1200 and I should not be tolerating issues like this, if it was the normal 11 then fine, but I’m paying double the price for the same lackluster experience of flaring. I get ghost images when it matters, i really don’t think Best Buy replaced my lenses at all, or they did a heck of a job covering it back up.
I don’t think they’d refund me for the trouble because it is under contract with my service provider, but I’m hopeful. I am going to start being more active with this camera to put it to a test. I scheduled an appointment for Friday, unfortunately I may end up having to go to Verizon or an Apple store directly. The closest one is a 2 hour drive away though
This upsets me, Apple won't do anything about it. My phone has been repaired but it's worse and there's nothing I can do. I've been logging all of the events and I did a test the other day, I just took a picture of the snow outside, no direct light source in front of me but it was picking up the reflection from my side light. My phone has been repaired but it's worse and there's nothing I can do. I've been logging all of the events and I did a test the other day, I just took a picture of the snow outside, no direct light source in front of me but it was picking up the reflection from my side light. I tried all three lenses, and these are my results. It's so disappointing. I wish there was a solution for this. Look at this horrible lens flare, and almost takes up the whole picture.
Iphone 11 Pro Extreme lens flare
