Iphone 11 Pro Extreme lens flare

Just gotta keep trying. I’m under contract with Verizon. They might swap me out with another phone since it’s not payed off. I don’t expect Geek Squad to be much help. I sold my Samsung note 10 for this. I already lost money from that, so I can’t sell this one. Maybe next your iPhone will fix it and I’ll just upgrade. Who knows

It would be a rather interesting exercise given that both the salt lake and night time Apple advertising videos were made in rather difficult / challenging lighting conditions.

I very much doubt that any iPhone 11 series pass the test...

Pjphilippe wrote:

To obtain these Apple videos “direct sensor” just with some edit and only with the standard phones devoid of any special lenses, etc...

I would say impossible.

That's great; you'd also be wrong.

If you can prove Apple did otherwise, you can probably win millions of dollars in a false advertising lawsuit.

Good luck with that.

Hi LAD 72. I will still give the iPhone good marks for being a camera that the majority of users can shoot pretty cool pictures with. That you an I and millions more around the world are using smart phones to shoot photos and videos is still to me amazing. BUT, if you are like me and have to submit professional-level files to clients and publishers these image-destroying flares and artifacts are deal and career breakers.

I've been in the graphic design and advertising business since the 70's and yes, ads, commercials and now social media content is created typically with gear in professional hands and typically in controlled or selected environments. I don't have a problem with that. I do have a problem with a with a wildly successful and heretofore trusted company sweeping a serious problem (for users) under the rug.

By the way, keep shooting and experimenting with your phone camera. Remember lighting, composition and subject matter. Some of my best commercial work barely gets a nod from my friends – but my IPhone photo of last night's meat loaf is still the most-liked on my FB page.

Hey Jim,

I believe that Apple needs to address the issue instead of side-stepping as well. 

I’ve probably stated this in this forum thread or another but the only reason why I bought the 11 was for the camera. To me, it’s disappointing that it doesn’t perform to my expectations. Like I originally posted, I found out about the ghosting/lens flare issues shooting the traditional portrait Christmas tree photos. Every photo shot in low light mode had flare across the subject. It didn’t matter how I framed the subject(s) the flare followed on screen. Sure, I could edit the photos but come on...who really wants to spend time on the holidays doing that?

My feeling is that if you’re selling a product and advertising features that can’t be obtained (like some of the night mode photos) that is false advertising. Either show the consumer a true representation of the photo shot with an 11 or state image not shot with iPhone with an asterisk.

How would you do that with a conical object such as a Christmas tree which doesn’t have the luxury of being on a linear plane? Should I pullout a 12ft ladder to take photos from a higher elevation? What that eliminate the flare?

First of all, to everyone who has posted pictures of their Christmas tress and house lights I must say, well-done. I may need to hire you guys to do my lights next season. And particularly impressive that "rbrylawski" and "Kucharski" grabbed impressive photos of twinkly splendor with nary a lens flare or artifact in sight.

I truly hope that this discussion doesn't deteriorate into online bashing and bullying. For myself I just want Apple to admit that for technical reasons the 11Pro will produce highly-defined, specular artifacts (let's call them lens flares) that will float over your photos and videos if your camera/phone is pointed at a particular focal angle to your subject matter – in certain lighting conditions. I'd like them to admit that it is the result of some updated or new camera component that the 11Pros have that (in my case) the 6S did not have. That unless you are "rbrylawski" and "Kucharski" you may be capturing these unwanted, image-marring flares. That they are aware of the problem and are working on a fix for their next iteration phone. And ideally, that for the many who have been disappointed with this surprising technical behavior they will offer some incentive to stick with Apple products.

"rbrylawski" and "Kucharski", I've been directing high-end photography and commercials for decades and may know less that you guys do on the technical side. But I see with the 11Pro issues that truly are unmanageable when users shoot the way they did with previous iPhones – in a natural rhythm to life unfolding. Yes, we can hopefully see these problems before we push the shutter and just maybe still have the subject in-frame and in-time to grab your memory, your art, your technical image.

I'm not abandoning Apple at this point. I just hope they are not abandoning us "deplorables" who just maybe ain't hip enough to shoot with anti-flare skill and swagger.

Note that my elapsed time to plan and take my tree photo with zero flare was approximately four seconds.

Have there been occasions were I wanted to take a particular photo and couldn't eliminate flare? Yes, but once again, the same is true for a DSLR.

Hi rbrylawski.

I do hope you've also been reading my positive comments about "smart phone" cameras and even the advanced 11Pro. (I've owned four of them now) And I'm amazed every day about how important & versatile a tool – for business, art & life – these multi-function camera phones are.

What's wrong here is what you just stated: "Your hope that Apple admits anything about a normally occurring artifact will most assuredly go unfulfilled." That doesn't cut it, doesn't address or correct the problems. They are not "normal" to me. First photo I took was with a Brownie. Then I built a pin-hole camera. I've slung a camera over my shoulder for decades now. I'm a freelance photojournalist, ad agency owner & struggling artist. I shoot good pictures and bad pictures.

I'll agree with you – to a degree – that "it's not the camera, it's the photographer." But the gear most definitely makes a difference, provides options, opportunities, advantages. Heck, isn't that why you and I and everyone else here bought an iPhone 11Pro? Not because that automatically makes us a better shooter. I think it's because it helps us "see" better – up close, pulled-back, zoomed-in. And it let's us share these visions more readily, more universally.

Not to say my "pinhole" camera wasn't a *******' thingy.

I feel your pain "SomeBruh."

What shocks me is Apple's seemingly adopted policy now to dumb-down this issue by digging-in and stating that this is simply a universally known and accepted limitation of all cameras, and nothing more than a minor lens flare issue.

I'll state it again: Step up to the plate Apple. Be honest with your legions of users and loyal fans who have been sold phones with a camera system that is both brilliant and broken. Let us know that you are more than sympathetic: Let us know you are working on fixing the iPhone 11 Pro's "Lens Flare & Floating Artifacts" issues.

Do the right thing.

Please.

Hi "rbrylawski".

I appreciate your comment and posting the link. I'll follow your advice.

However, I think it's also important to get unfiltered "user" experiences and feedback here – and why I will continue to read these comments and chime-in when I think I can add something of value – even if that's just saying that I understand someones frustration with this issue.

My intentions here are not to bash Apple. I've been a loyalist since purchasing my Apple IIci in '89. I've never left the fold, never questioned Apple's policies or actions – until now.

BTW, are you a moderator or rep of Apple in this community forum?

Best is for every people who have issues to post on Apple products feedback link. But even then I wonder if Apple would do anything as since Steve Jobs departure they are fairly reluctant in admitting errors.

Now, I wonder if Apple would embark on any corrective measures without any “legal push”. How are most, non safety related, recalls triggered ? I believe the issue must first become statistically significant then some complainers may regroup and appoint someone to represent them to discuss it with Apple.

Pjphilippe wrote:

Are you a sub-contractor to Apple ? I mean Apple is surely sub-contracting these moderating services so they almost certainly pay you for your work here but indirectly.

Again, NO. I am not compensated for any of the time over the last decade I have volunteered my time to help other users. I don't hang out on just this thread. I actually spend my time on this forum helping people with questions about how to use their phones. In return, if my answer solved their problem, they mark my answer and I get points, which only shows the level I have achieved as a volunteer member of the forum. I am currently level 9 out of 10 levels. And all for absolutely nothing more than my willingness to help fellow users and most certainly not for any compensation of ANY kind.

Thanks and you don't need to award me any points. I honestly don't do this for the points. There's a core group of us who have been on this forum for years and we are truly motivated to help users. We of course on occasion upset users, when don't necessary agree with their angst :-)

Take care

Hi JimP_Solvang,

I wrote some feedback on two occasions but never got any response so I imagine that since Steve Jobs has left, feedback was progressively pushed into a dark hole simply because it may be too costly to read... So I believe that a respond would be extraordinary, even to sound stuff... Even some people who highlighted significant security flaws were usually left without response...

One says « Life is hope and hope is life... » though.