Iphone 11 Pro Extreme lens flare

Apple doesn't respond to feedback provided via the feedback link. They NEVER did when Steve Jobs was at the helm either. People who provide feedback can be assured by the notification in the link they sign into that feedback is read, but not responded to. It has ALWAYS been this way.

You must not have read this statement right at the top of the feedback page you used:

Use the form below to send us your comments. We read all feedback carefully, but we are unable to respond to each submission individually.

I went Apple Store today, the guy from Genius Bar said that’s normal. I showed this discussion and he said any random guys can write everything they want on the Internet and he rejected the fact that it’s hardware defection. And my phone didn’t get any service or repair. What should I do? My location is Brisbane, Australia.

Hi William K.

Unless you were monitoring my almost 3 weeks of phone conversations with Apple support, you have no idea what explanations and statements from Apple engineering (via the Support rep) were spoken to me. I won't get into it with you here on this forum, and I do appreciate your opinions, but your comment to me that "Your argument is quite inaccurate." is purely guesswork – unless of course you were monitoring my phone calls and choose to falsely recount them.

As I've stated previously, my only goal here is to hopefully nudge someone, anyone, at Apple to fix the problem or at very least issue a full public statement – and a technical report that supports & proves theirs and your position that these highly-defined, lens-flare-like floating artifacts are "normal" to ALL smart phone cameras and traditional camera systems.

And, I'll state it again, the iPhone 11Pro is a remarkable device – as are some competitive devices. But these bouncy, glowing scene-marring 11Pro image system anomalies appear in addition to the expected (or normal) results when specific types of light enters a lens and hits a digital sensor.

Hi again M: Yeah, I can see the floating artifacts in the dark sky when the Florence clip first starts. BUT, my 6S did not produce these crisp critters. Yes, it did produce lens flare. I'm on assignment right now but will post the first video I shot that brought the problem to my attention when I can break-away. BTW, I've been directing photo shoots and commercials for decades now – and I'm also a freelance photojournalist. Doesn't make me smarter but I do have a keen eye for imaging.

Hi William. So us less technically-inclined users can better understand things are you saying that the "glass" (shall we call them "filters") that cover (and protect) the three 11Pro lenses are the cause of the centrally inverted (and flipped) artifacts?

Hi Kironet. It's beyond disappointing that Apple and well-informed contributors to this forum continue to deny that "floating artifacts" issues exist with the iPhone 11Pro. With the growing global supply-chain fears Apple will no doubt never address this. If we're lucky, perhaps the Next-Gen phones will be improved.

Hi ! Please let us know your reference wrt coatings adversely affecting transmission i.e. induce a light loss of the incident light rays given that the purpose of these coatings is to improve incident light rays transmission and reduce reflection, refraction, etc... which are parasitic effects.

Hi William,

I have consulted the reference you quoted Edmonds Optics: Anti-Reflective (AR) coatings. Here are some extracts which says the exact contrary to what you wrote earlier:

1) “...a variety of anti-reflection (AR) coating options that vastly improve the efficiency of the optic by increasing transmission, enhancing contrast, and eliminating ghost images...”

2) “Many low-light systems incorporate AR coated optics to allow for efficient use of light.” This one is especially important as you claimed that anti-reflective coating typically reduced low light performance when in fact it is the exact opposite... Camera lenses anti-reflective coatings are specifically meant to increase transmission but reduce reflection and refraction, irrespective of light conditions.

As I quoted months ago, I studied optics at university some 35 years ago. The fundamentals have not changed and my memory still works although I work in a totally different field of fluid mechanics & measurement.

I have the same issue, I only notice it when there is so much light in the photo, I haven’t test it at night, but it’s pretty annoying, I don’t know if it is the glass covering up the lens or the whole square glass, but this needs a fix, and quick, I own a normal 11 Pro

I very much doubt it will ever get fixed for the iPhone 11 series.

These phones are done already.

Pretty soon the iPhone 12 series will be released and the iPhone 11 will be near history. These 12 months cycles are so short that Apple will certainly not even think about it for the 11 series. They may think about it for the 12 series but even this is not certain. We spent our money, we got a phone with its pluses and minuses and that’s it. It is a “take it or leave it“ philosophy and if people are not satisfied they can either return the phone fast or tough...

You don't need to be a fanboy, I used to use an iPhone 8 before, and I liked it, I bought an iPhone 11, and I am facing a lot of problems - right now I will take a photo at night, during the light hours of the day, another photo is formed in one photo.

I went to school too, and even the physics knowledge I learned at school tells me where the problem is. I have three eyes to see what is happening in the world, the topic that I'm bored with is just this, the camera is a very important issue, and the occurrence of the problem has created a hatred against apple, I gave $ 1200 for nothing.

[Edited by Moderator]

Ok I had this issue since I got my iPhone 11 in September 2019.

I just went to the apple store TODAY and they thankfully replaced the entire phone.

however I got home and took this video...the lens flare is STILL there?! (All those little lights in the sky are part of the flare and move with the camera.)

By the way, I went to the apple store. The guy told me when they “replace the camera” they’re lying to you. They only replace the external part (for scratches or cracks etc) but they don’t actually replace the entire camera inside too.

vv303 wrote:

I'm not trying to hate on Apple or anything, just wish they would improve this issue, and Huawei shows it can be done!

Hoping that the 12 Pro Max will do better as I want it to be an option for me - the flexibility of Apple ProRAW is something I would love to have when shooting stills.

Huawei also has other styles of lens flare, reduced low light performance and, let's not forget, cannot be legally purchased in the United States.