Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

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Posted on Dec 28, 2019 4:41 PM

I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;

  1. Run more diagnostics on my end to determine if it was software
  2. Go to my local Apple store or Authorized repair to get my camera module replaced for free under my one year warranty for the product (not my Apple Care+)
  3. Send it in via mail to get the phone repaired
  4. Get a replacement device mailed to me through their mail in program for $99


I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.


If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.


Best of Luck

875 replies

Nov 25, 2020 11:27 AM in response to Dogcow-Moof

I just got this 12 pro max and the flares are ridiculous I only got this phone because it’s advertised as one of the best camera. My old s10+ doesn’t have this issue at all. Is there any kind of anti reflection film I can add or should I just return it and get a real smart phone like a S20. I feel like I’ve been had by apple. This is my first iPhone and I’m not impressed with the camera or video it takes due to the flares.

Nov 25, 2020 1:35 PM in response to Dogcow-Moof

this is a screenshot of the reflections in the video I have recorded since it won’t let me upload a video. I’m not talking about the annoying purple dots I’m talking about reflections. It does this indoors too like I’m filming behind a window. I’ve recorded all over my work and almost all the places I’ve been I get same kind of reflection in the video.

Dec 1, 2020 10:45 PM in response to JJoe15

So whats the solution on this issue? Ive had this phone for over a year now and ive been experiencing this issue ever since. I always thought that it was just bad lighting or a dirty lens.


I was just looking at all of my photos and I say that 25% of my photos have a really bad lens flare or ghosting or just a dot on them. And that doesn’t include the ones I cropped out.


so, how do we move forward with this? I saw someone on this thread saying that apple had their phone swapped, is that the case for everyone? Or is this thread only good for ranting how bad the lens are?

Dec 14, 2020 10:39 AM in response to Dogcow-Moof

“With the wrong focus point and exposure I'm sure you can induce flare on the Olympus, just as modifying composure and exposure can eliminate flare from the iPhone.”


A camera is a tool. A tool to capture images. My Olympus does a good job of that. Choosing the “wrong” focus point in an image will not induce flare, neither will the wrong exposure. They are simply not related to flaring. And I’m not interested in trying to induce flare.


There are many types of flaring. My complaint is ghosting, spots along with remnants. Your suggestion that theses can be eliminated by modifying “composure” (I think you mean composition) means there are photos that you can not shoot. Composition is a primary principal of photography and to change it can turn a fantastic photo into a mundane one, or a completely inferior or useless one.


‘Have you ever tried to eliminate ghosting in a video?


Modifying exposure on the iPhone can eliminate flare on the iPhone? How does that work? Love to hear about that one.


There are other types of what I call more typical flare issues, some that can be addressed by shielding the lens surface, through the use of a lens hood or the old school use of a hand casting a shadow across the lens that work fine with some kinds of lens flare.

Dec 16, 2020 3:32 PM in response to Dogcow-Moof

Hi William,


I should have taken my own advice and steered away from this topic and this forum because it never seems to resolve anything or offer any hope to the growing number of Apple customers who have to live with compromised images and videos. I get your point(s) and realize you are working hard to address this issue, but you want to wrap it all up in a "Every imaging device does this" package.


When I posted many months ago that my iPhone 6 Plus did not produce these floating artifacts (call them ghosts or anomalies – but please stop calling them "Lens Flare") you told me that my 6+ did produce these artifacts. How in the world can you tell me what images "My" phone produced when it was never in your hands, the images it produced never on your screen?


Another thing that is somewhat audacious is your saying "As a Creative Director, I doubt you had the time to handle photo duties yourself...". You have taken a broad generalization. Yes, as a CD I was hiring professional photographers and cinematographers (image makers) and they were typically the one's clicking shutters and pushing buttons. But my agency was a small regional one where everyone was hands-on and I was fully involved in the "process & technology."


As I stated in the previous post there are ways to mitigate unwanted lens flare. The "pros" know this. And as I've also stated many times now I am a loyal Apple products user; not looking to argue or pretend to be an expert on this particular topic. I only re-engage on this because I get emails from Apple and Bob Needham's was one that resonated.

So for now I'm just going to say "Stay safe everyone, enjoy your devices, and spread a little cheer this holiday season."

Dec 17, 2020 5:57 AM in response to JimP_Solvang

JimP_Solvang wrote:

When I posted many months ago that my iPhone 6 Plus did not produce these floating artifacts (call them ghosts or anomalies – but please stop calling them "Lens Flare") you told me that my 6+ did produce these artifacts. How in the world can you tell me what images "My" phone produced when it was never in your hands, the images it produced never on your screen?


It is lens flare, no matter how much you want to jump up and down and say it's not. Photography magazines call it lens flare. Phone manufacturers call it lens flare. Lens manufacturers call it lens flare. If you want to call it "martian green globs," go right ahead, but it's still lens flare.


Perhaps you had a magical iPhone 6+ that didn't produce lens flare, but there are many threads on the Internet, including right here in Apple Discussions complaining about lens flare on the iPhone 6+ and photos that show the same basic artifacts as the photos here taken with the 12 family.


So, no, I don't know that your phone did, but if it didn't it was somehow made differently than every other iPhone 6+ produced.


Another thing that is somewhat audacious is your saying "As a Creative Director, I doubt you had the time to handle photo duties yourself...". You have taken a broad generalization. Yes, as a CD I was hiring professional photographers and cinematographers (image makers) and they were typically the one's clicking shutters and pushing buttons. But my agency was a small regional one where everyone was hands-on and I was fully involved in the "process & technology."


No slight intended; most CDs I've known over time haven't had the time to be hands-on, even if it was a small agency, that's why you hire pros to do that part of the job.


I get it if it's a one or two person-shop, but even then they usually farm photos and boilerplate graphic design tasks out rather than sit down with Illustrator and InDesign and crank out comps themselves.


So for now I'm just going to say "Stay safe everyone, enjoy your devices, and spread a little cheer this holiday season."


The same to you; may you and yours have a safe, happy and healthy holiday season and best wishes for a wonderful new year.

Dec 17, 2020 3:46 PM in response to Dogcow-Moof

“So the sunset photo I posted above that I took with my 11 Pro Max is what, then? A composite? A Photoshop job? Or a careful job of composition to avoid flare?”


I know nothing about the 11. My comparison is the 6+ to the 12.


So what changes did you make in composition that allowed you avoid ghosting in the shot? Have you had shots with ghosting in them? I’ve had pictures without ghosting, even in the same shoot, but none where the sun was in the frame.

Jan 7, 2021 3:22 AM in response to JJoe15

Hello everyone,


i have a question, does anyone have this crazy light stripes in there camera?

the photo is taken by an iphone 11. I went to the apple store and they said to me it is because my camera is dirty/ the room is to dark or because i move to much if i make a photo, but when i make photo's with the iphone 11 from my cousin this doesn't happen.


they are now fixing the camera but they said if it happens again it is because of the thing i said here before. It is also like this when i make a picture of a lamp, or light source. But it doenst happen al the time, but most of the time.

Jan 7, 2021 3:23 AM in response to muriel2203

Hello everyone,


i have a question, does anyone have this crazy light stripes in there camera?

the photo is taken by an iphone 11. I went to the apple store and they said to me it is because my camera is dirty/ the room is to dark or because i move to much if i make a photo, but when i make photo's with the iphone 11 from my cousin this doesn't happen.


they are now fixing the camera but they said if it happens again it is because of the thing i said here before. It is also like this when i make a picture of a lamp, or light source. But it doenst happen al the time, but most of the time.

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Iphone 11 Pro Extreme lens flare

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