Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

Reply
875 replies

Dec 5, 2019 11:53 AM in response to Bogdan0312

Thanks for sharing that, it’s interesting. If you go to the very end of that video you will see the sky finally darkening and this is where the iPhone starts having its problems. Most of the video was taken daylight and there wasn’t much contrast between the daylight light and the all of the electric lights. You did see a very bright lights but there was no lens flare.


it’s interesting at the very end, this is where the problem started to show up. I took a screenshot and circled it in red. So watch the video and look at the very end and then you’ll see where The flare starts to begin



Dec 6, 2019 8:53 AM in response to kironet

I’m trying to figure this out too. I purchased an iPhone 11 Pro Max, I had extreme flare issues and night and day. I fought with Apple and they gave me a refurbished phone and a refurbished phone have the same issue. Then I replaced the lens at the Apple store and still have the same issues. The fight goes on, below is an example of a photo taken after the lens was changed. The lens is perfectly clean.


I had the chance to return the phone in the first 14 days but there is no phones in stock to do the replacement at Best Buy, Best Buy told me to deal with Apple.


I was hoping to swap it out for a new phone but Apple refuse is to replace defective phones with new phones that so I really don’t know.


so I’m stuck with a double refurbished phone that still has issues.


Dec 6, 2019 9:52 AM in response to JJoe15

Same horrible situation in here plus the worst customer support experience ever. Tuesday I will returning my 3rd iPhone 11 Pro Max in 2 months time and this time I don’t want a replacement. I’m fed up. I have spend so much useless time on the phone for the past 2 months with apple.

very disappointed. The latest unit is even worse than the other 2. This one is having a massive flare in rear and front camera.

very bad quality for a telephone that’s called PRO. I don’t think any professional photographers will replace their photos using this camera. It sucks. It’s like having ghosting pics. Welcome yo horrorland

Dec 12, 2019 7:09 AM in response to XiaoHaoTian

There is a problem, every photo and night really sucks, this was just a monitor, Note the picture, the reflection had the details, The phone was not in night mode, no matter where you position the phone, the shot would be horrendous.


Apple replaceed my phone with a refurbished phone then replace the lenses.


Apple said, we’re not gonna do anything else, this is the way the cameras are. I’ve sent 20 different photo circumstances to Apple in the engineering team said there’s no problems with the camera.





Dec 12, 2019 10:11 AM in response to JJoe15

I'm shocked at how bad the lens flare and reflections are on the iPhone11 Pro. I bought it expecting it to be good for night shots but the results are unusable. I've had iPhones 4, 5 and 7 and they are all much better. The Apple support person that I spoke to said it was just normal. He said he would get a senior advisor to call me but they have failed to keep two telephone appointments. Just two examples are attached. I would strongly advise anyone not to buy this phone.



Dec 16, 2019 9:13 AM in response to Dogcow-Moof

This is not a manufacturing defect, but a design choice (i.e. cockup). I have seen iPhones from China, HK, and UK all with exactly the same flare problem. All display phone in UK Apple Store are also affected. Don't waste your time and try replacing/repairing your handsets as you will be repairing something that's not broken. It's working as designed, but the design is flawed.


If you are already the owner there are a few choices: either return it to Apple (if you are eligible) or learn to live with it, or switch to a different phone. Some say that all all comparable products have this issue. It's true, but the extent of the problem is nowhere near as bad as in iPhone. In Galaxy 10 series it's very subtle, while in iPhone 11 Pro it's **** obvious. You can see it yourself I the attached samples taken from exactly the same angle.

As for reducing the flare, there there isn't much you can do. Apple has officially confirmed to me that it's not a sensor issue and not a software issue, so don't wait for a magic fix. I was experimenting with manual settings and can report that different aperture and different ISO settings make no difference whatsoever.


My gut feeling is that they simply placed the protective glass too far from the camera. Would be interesting to see how it performs without the protective glass. Any volunteers?


In the mean time, we'll have to wait and hope that Apple will fix it in their next phone. One bit I really don't get: how could Apple engineers not notice it during the routine testing? Surely camera specialists should have put it through every possible scenario. Apple?

Dec 24, 2019 7:25 AM in response to eric8914

Here’s an example of a problem I’m getting where the lens is reflecting an entire outline of itself and/or another lens. Again I want someone who has had a replacement of the lens or swap of the entire phone to post pictures and confirmation that their new unit is fine. So far no one has done so, despite user DigitalMonkeys claiming a camera replacement fixed his issue.

Dec 27, 2019 1:17 PM in response to Dogcow-Moof

TBH iPhones are not DSLR's and should never be. Most of iPhone users are not professional photographers and will probably never be. Apple presented to use "noobs" how this phone is cool at taking night pictures. But in real life experience I can't even take most of my pictures(like really in some situations in order to remove flare/ghosting I have to point straight to the skies). Basically for us "camera noobs" this phone is $1000 piece of garbage.



There is nothing I can do about that. To remove the flare I should probably jump out of the window lol...

Dec 28, 2019 1:40 AM in response to lobsterghost1

"I have not experienced ANY lens flare issues" If your phone doesn't have this issue that's good. Mine has and I cannot tak any pictures at night. And I'm not that dumb to use UW or shake camera at night. And it just triggers me when ppl that don't have these issues say that "THAT'S NORMAL"



This photo was taken from my tiny balcony. There is nothing I can do to remove this.

Iphone 11 Pro Extreme lens flare

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.