Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo

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38 points

Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo

I upgraded to iOS 13 and now if I try to edit photos which I've uploaded from my PC to iPhone via iCloud, I get an error saying "Cannot Load Photo. There was an error loading this photo".

I can view the photos fine but if I try to upload the photo to Instagram I get this message "Could not open photo. Please try again in a moment."

Photos that have been taken on my iPhone are fine. I can edit those as I've normally done. There are instances though which I need to upload images which were not taken with my iPhone.

I can reproduce the steps.

1. I've uploaded a photo to iCloud on the Desktop.

2. I go into my iPhone or iPad and in the Photo App press edit.

The message says - "Cannot Load Photo "- I cannot edit my photo in the Photo's own App.

3. I try to load it into Instagram to edit and get the error message - "Could not open photo. Please try again in a moment".

4. I then try another tactic.

I open the Snapseed App and load the same photo into Snapseed and I receive a message saying - "This image is read-only. Saving will create a copy." So I did that and it works fine from there. I can upload to Instagram and edit a copy of the original photo from which Photo App wouldn't do.

So I got to thinking deep about this peculiar problem.

I played around with the file formats in Photoshop and saving them different ways.

If I save the file as " Save As" and then save it as a "jpeg" file, then all is okay. I upload the photo to iCloud from my PC and all is fine. I can then edit the photo in the iPhone Photo App and upload to Instagram.

However if I save the same file from Photoshop as "Save As" and then save it as a "jpg" file, I then upload that "jpg" file to the iCloud from my PC, it's then that I cannot edit that photo and that is where the error messages come in - from the Photo App when trying to edit, to Instagram when trying to upload.

Snapseed tells me that the jpg file I've uploaded is a read-only image.

So the problem is with the file jpg not jpeg. Why?

So I've discovered that to upload images to my iCloud via PC and to be able to edit those photos or upload to Instagram then they have to be an actual "jpeg" file, not a jpg file.

I hope this makes sense and I hope someone can tell me what's going on.

Why the change? I can only surmise that it's with the latest iOS update.

Posted on Sep 29, 2019 7:23 AM

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Answer 1

Top-ranking reply

pascalwhoop

Level 1

4 points

Dec 11, 2019 11:23 PM in response to Rosa07

OK I found a stable solution (for me)

rename to e.g. JPEG (not jpeg!).
change the file in a way that makes it *not* have the same hash as a file that was already uploaded to iCloud before!

if you take a file that doesn't work, download it and rename it to JPG JPEG jpg jpeg, uploading all of them, it won't work as it seems to always reuse the same file. This originally lead me to dismiss the file extension hypothesis. However, taking a defective file, renaming it to .JPEG and then rewriting just one field in the metadata (such as exiftool -copyright='contact ....@gmail.com' *.JPEG) solves it for me consistently. I just uploaded 5000 images of which more than half weren't editable. Now they all are.

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Answer 2

Rosa07 Author

Level 1

38 points

Oct 5, 2019 11:29 PM in response to m5zealot

From my own investigations, it seems that photos uploaded to iCloud with .jpg extension is what is causing the problem.

If I change the file extension to .jpeg through Photoshop save as - then upload it to iCloud via my desktop then I can use the photo on my iPhone fine. I can then post to Instagram.

There seems to be a problem with a file extension miss matched in iCloud.

The engineers are on to it and hopefully I have an answer by Wednesday.

If you have Snapseed Photo App on your device, you can grab that same photo that Photos won't open and then export that photo through Snapseed to you photos library and from there you can post to Instagram.

When Shapseed first opens that photo that Photos won't open Snapseed gives you a message that "This is a read only photo any changes will make a copy"

Just goes to show me that any .jpg photos we upload to iCloud is giving us a problem.

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Answer 3

m5zealot

Level 1

19 points

Oct 6, 2019 1:40 PM in response to Rosa07

Have you tried posting a picture from Photos app to Instagram? It works for me and I’m having the same issues as you are. This is a work around I discovered by accident. I’m also able to post pics regardless of jpeg name when I use Uplet. (3rd party app) It has to be an issue with iOS 13 and Instagram together. Maybe see if Instagram has a fix?

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Answer 4

Oct 23, 2019 9:22 PM in response to PhysioJan1

I just restarted (reseted) my iPad - and all the problems with editing photos are gone!

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Answer 5

Rosa07 Author

Level 1

38 points

Nov 24, 2019 10:02 PM in response to sbraunsky11

sbraunsky11 Thanks. This has been the easiest workaround of the problem and that is messaging myself the image and then saving it. By doing this, it enables me to edit the image and post to IG.

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Answer 6

Rosa07 Author

Level 1

38 points

Dec 15, 2019 6:26 PM in response to PhysioJan1

PhysioJan1 Hope this helps.

None of my photos from my Canon and Sony cameras 'loaded' in Photos nor could I edit them, unless I used Snapseed or messaged the photo to myself. I still was getting the error message, unable to load photo.

However, since the latest update iOS13.3 I noticed that any new photo I imported to my Photos, the photo was able to be opened and edited.

There were still many of my Canon and Sony photos that wouldn't load, open or able to be edited even with the latest update. So what I did, I deleted all those photos which I had uploaded to my iPhone from iCloud.com. These photos remained a problem and I was getting tired of waiting for a fix!

Once I updated to iOS 13.3 I then re uploaded my Canon and Sony photos to my iPhone via iCloud.com and these photos now open. Even my Photoshop artwork opens in Photos, which they used to in iOS 12 but not in iOS 13, which screwed everything up.

I don't know how long Apple engineers will take to fix that bug which seems to affect some photos after the iOS 13 update. The support team contacted me a couple of weeks ago and still no fix and no news.

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Answer 7

Dec 23, 2019 7:04 AM in response to Rosa07

I am having a similar problem with Facebook. The difference is, with Facebook it just doesn’t do anything, and you get no error message.

I noticed that, when you select a photo, if you do not get the option to select the size of the photo, it will fail to upload.

I have found a workaround: For any photo that fails to upload, go to the Photos app, select that photo, then edit it. Make even the tiniest change, like cropping a hairs-breadth off one edge, then save the change. Now the photo will upload.

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Answer 8

Oct 2, 2019 9:41 AM in response to Rosa07

I'm facing the same problem. But try this. Click open, then open from device, then click recent photos and finally choose your photo from there. This seems to work (totally weird though)

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Answer 9

Rosa07 Author

Level 1

38 points

Nov 22, 2019 10:25 PM in response to Rosa07

Great workaround from ma104

Message the photo to yourself. Open the message and save photo and then go into the Photo App and it opens! You can edit and do what you want!

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Answer 10

Rosa07 Author

Level 1

38 points

Oct 3, 2019 4:22 AM in response to Kemadpe

I've been in contact with Tech Support and I shared my PC, Devices and iCloud app to investigate. Given my detailed report it seems like it's a bug with mismatched file type associations. It's being investigated by the engineers and probably will be a patch for it in the near future.

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Answer 11

Rosa07 Author

Level 1

38 points

Oct 24, 2019 5:21 PM in response to sherian226

sherian226 - Contact support - https://getsupport.apple.com/?caller=psp&PRKEYS=PL133

They are awesome at getting back to you. It's how I did and I'm still working with them to resolve the problem. The more people who contact support with this problem the more they will take notice.

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Answer 12

m5zealot

Level 1

19 points

Nov 7, 2019 9:07 AM in response to sbraunsky11

I have a business too heavily reliant on IG. I have a work around you might like. I bought an app called Uplet. You can download as many as 10 images at once and add hash tags. The only drawback is you can’t add location and framing some pics or vids can be a compromise. You can add locations in IG in your phone later.

Don’t let this stupid bug stop you from posting on IG. This app works for me. Also downloading directly from your Photos app (if you have a Mac) works fine. Good luck.

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Answer 13

Rosa07 Author

Level 1

38 points

Dec 12, 2019 12:49 AM in response to pascalwhoop

pascalwhoop Exactly what I've been doing for the photos I need to use. For an immediate quick fix I message the 'defective' photo to myself and save that photo and I can use that photo in my Photo Library on my iPhone.

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Answer 14

Oct 23, 2019 10:33 AM in response to Rosa07

Adobe Save As jpeg and NOT jpg works.

Yes this a mac OS Catalina problem.

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Answer 15

Rosa07 Author

Level 1

38 points

Dec 12, 2019 11:22 PM in response to m5zealot

m5zealot Thanks for posting.

I didn't have the update available to me yet so I've forced the update on my phone to iOS 13.3 and installed and yaaaay my issue was resolved also.

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Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo

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