Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo

****. I clicked solved by mistake!

Further to this problem, I contacted Instagram Help Centre through the IG App also.

I deleted the Instagram App from my iPhone and iPad just to make sure and then re-installed IG and same story of not being able to post to IG

Thanks :) I've just been contacted by Apple Engineers and they do acknowledge that there seems to be some sort of a problem. However, I had to supply more info based on my findings via screenshots and more explanations. . . They will contact me again on Friday 3.30pm Au time.

I've just been contacted by Apple Engineers and they do acknowledge that there seems to be some sort of a problem. However, I had to supply more info based on my findings via screenshots and more explanations. . . They will contact me again on Friday 11 Oct. 3.30pm Au time.

Apple Engineers contacted me today as they said they would and they cannot reproduce the problem, even though they've screen shared my devices and I've uploaded detailed step by step screenshots, they're not seeing the problem.

So this time what they did was wait until I uploaded a photo to iCloud.com and then on my iPhone I had to open the photo and as usual, Photos could not load photo. Then they were able to to perform an enhanced logging session and collect the actual data from my phone.

I will hear from them again Wednesday next week.

It just seems I'm going over and over this issue with the engineers and they're not getting it.

Perhaps if more of us contacted https://getsupport.apple.com/ they might get an idea that this is really an issue in discussions.apple.com - even though I've told them about the discussions here, I don't think they look to be honest.

Thanks for your input. We need to try and convince Apple it's their problem.

I too edit most of my photos on my desktop.

It's not Instagram's fault. I've contacted Instagram. I've had to uninstall and re-install Instagram and no luck, yet I can post the same photo to Facebook even though Photos won't load the photo and won't export into Instagram. Facebook owns Instagram.

Not only am I seeing problems here in the Apple Community about Photos not being able to Load Photo, but in the Photoshop Community I'm in, people are having all sorts of problems with file incompatibility since iOS 13 and Catalina for Mac users.

It seems like something or some code/codecs Apple used in their recent iOS 13 update has upset the apple cart on so many levels and either the Apple engineers aren't getting it or not admitting to it.

Maybe with your continued chat with Apple, suggest that this is not Instagram's fault as another user (me) has already contacted Instagram. It's only ever been since iOS 13 that the problem has started and people are complaining of the same thing in Apple and Photoshop communities.

I've been fortunate that I have a link to upload screenshots and share data from my iPhone and www.icloud.com with Apple Engineers but so far they haven't been able to replicate the problem. They are still working on it and will get back to me on Wednesday 16th.

It's doing my head in as I have to do a long workaround to post to Instagram.

The thing is even though Photos 'Cannot Load Photo' I can still open that image in another photo app on my iPhone. I use an app called Snapseed. When I first load a photo from my Photo Library in the Snapseed App, Snapseed tells me it is a 'Read Only Image' and that any changes will only save the image as a copy. Which is fine by me.

The point is, which I told the Apple Engineers, if another iPhone photo app tells me that the photo I've imported from my Photo Library is a read only image, then something is going wrong when www.icloud.com imports the image to Photos Library.

I hear you and totally agree!

I've mentioned to others to call support as several voices are better than one!

I'm glad I've still got an open support ticket with Apple Engineers and I'm continually feeding them examples of the issue via screen shots.

I noticed that there was an update to iCloud on desktop this morning and I've just discovered that no photo that I've uploaded from desktop to www.icloud.com will open on my iPhone. I've just posted my findings to Apple. It makes me think there's a problem with www.icloud.com

I had a classic example of the stuff up with www.icloud.com which I'd sent to Apple -

I went to upload a .jpeg file from my pc to www.icloud.com and received and error message from www.icloud.com which said "There was a problem uploading 1 file. Only files in JPEG format can be uploaded".

The file I was uploading was a JPEG file and to make sure I checked the photo's properties and yes you guessed right . . . the "Item type" was a "JPEG" file.

Missbay - it's a real pain. I hear you.

Ever since iOS 13 I've been having the same problem.

I've been in constant contact with Apple Support feeding the Engineers screen shots with what's been happening with photos in the Photos Library. I've shared my iPhone and PC with them and they still can't see a problem. The last time we spoke was when they collected my data from my iPhone and I will hear from them on Wednesday 16 Oct.

Hopefully they find something and I will post here.

Thanks for letting us know. This may help some.

I can't edit the photos in the Photo App as the photo in Photo Library won't open. The only way I can edit any photo is use another Photo App like Snapseed or Photoshop Mix.

mystical172 Yes the update didn't fix anything.

The problem is that the Apple Engineers haven't been able to find anything either despite screen sharing my phone an pc.

Yesterday they contacted me again and added their profile to my iPhone so that they can actually 'see' the problem. I had to do a recording showing step by step of the issue.

I did explain to them that there are dozens of other people with a similar problem in Apple Discussions and Photoshop Communities.

Apple Engineers have now collected all my Photos Phone Data via PC (iTunes) and iPhone and will hear back from them tomorrow, Friday 18 Oct. Just hope they come up with something. Too many people having same or similar errors and all on different i devices and iPhone models.

This is now the third week of investigations by Apple.