Level 1

38 points

Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo

I upgraded to iOS 13 and now if I try to edit photos which I've uploaded from my PC to iPhone via iCloud, I get an error saying "Cannot Load Photo. There was an error loading this photo".

I can view the photos fine but if I try to upload the photo to Instagram I get this message "Could not open photo. Please try again in a moment."

Photos that have been taken on my iPhone are fine. I can edit those as I've normally done. There are instances though which I need to upload images which were not taken with my iPhone.

I can reproduce the steps.

1. I've uploaded a photo to iCloud on the Desktop.

2. I go into my iPhone or iPad and in the Photo App press edit.

The message says - "Cannot Load Photo "- I cannot edit my photo in the Photo's own App.

3. I try to load it into Instagram to edit and get the error message - "Could not open photo. Please try again in a moment".

4. I then try another tactic.

I open the Snapseed App and load the same photo into Snapseed and I receive a message saying - "This image is read-only. Saving will create a copy." So I did that and it works fine from there. I can upload to Instagram and edit a copy of the original photo from which Photo App wouldn't do.

So I got to thinking deep about this peculiar problem.

I played around with the file formats in Photoshop and saving them different ways.

If I save the file as " Save As" and then save it as a "jpeg" file, then all is okay. I upload the photo to iCloud from my PC and all is fine. I can then edit the photo in the iPhone Photo App and upload to Instagram.

However if I save the same file from Photoshop as "Save As" and then save it as a "jpg" file, I then upload that "jpg" file to the iCloud from my PC, it's then that I cannot edit that photo and that is where the error messages come in - from the Photo App when trying to edit, to Instagram when trying to upload.

Snapseed tells me that the jpg file I've uploaded is a read-only image.

So the problem is with the file jpg not jpeg. Why?

So I've discovered that to upload images to my iCloud via PC and to be able to edit those photos or upload to Instagram then they have to be an actual "jpeg" file, not a jpg file.

I hope this makes sense and I hope someone can tell me what's going on.

Why the change? I can only surmise that it's with the latest iOS update.

Posted on Sep 29, 2019 7:23 AM

Top-ranking reply

pascalwhoop

Level 1

4 points

Posted on Dec 11, 2019 11:23 PM

OK I found a stable solution (for me)

rename to e.g. JPEG (not jpeg!).
change the file in a way that makes it *not* have the same hash as a file that was already uploaded to iCloud before!

if you take a file that doesn't work, download it and rename it to JPG JPEG jpg jpeg, uploading all of them, it won't work as it seems to always reuse the same file. This originally lead me to dismiss the file extension hypothesis. However, taking a defective file, renaming it to .JPEG and then rewriting just one field in the metadata (such as exiftool -copyright='contact ....@gmail.com' *.JPEG) solves it for me consistently. I just uploaded 5000 images of which more than half weren't editable. Now they all are.

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150 replies

Rosa07 Author

Level 1

38 points

Oct 29, 2019 12:09 AM in response to GingerCatLJ

GingerCatLJ I was lucky to have a good support person from Apple who understood the actual problem. One thing I did stress was that many people had a similar problem unrelated to Instagram according to www.discussions.apple.com

Richlv

Level 1

10 points

Oct 29, 2019 3:17 AM in response to Rosa07

Wondering whether my issue might be different, just that Apple error messages are too vague to be sure.

Around two hundred images on the phone seem to be corrupt - I can only view blurry previews of them, even trying to edit in the Photos app fails.

kyleness

Level 1

8 points

Oct 29, 2019 5:24 AM in response to Rosa07

Thank you again to Rosa07 for being the Thread Hero here; amazed that its taken this long & took this much persistence to even get it on their radar, so thx again for being our lead voice in the matter. Now, what color would you like your cape to be, Rosa?..

Oct 31, 2019 3:20 PM in response to Rosa07

I have also been experiencing this problem since day 1 of the ios13 upgrade which was a day after I imported some images taken on a film camera. The imported pictures were fine on that first (pre-upgrade) day, I could edit, send via WhatsApp, post to Instagram etc... but then the next day, after the over-night update - boom.

It’s strange, a couple of those imported pics can be edited and shared but most not, it’s inconsistent. Even film scans imported years and years ago I now have this problem with.

I can’t believe it hasn’t been fixed yet but thank you for your persistence.

Rosa07 Author

Level 1

38 points

Oct 31, 2019 11:08 PM in response to universalnerd

universalnerd - Yes it's a weird bug and like you said, it's inconsistent. I expect more users are finding out about the problem once they've realised their imported pics can't be edited or shared.

I received another phone call today and was assured that the engineers were looking into the bug but they haven't reported their findings back to my Apple Support person as yet.

I will update when I have news. :)

Rosa07 Author

Level 1

38 points

Oct 31, 2019 11:08 PM in response to Rosa07

I received another phone call today and was assured that the engineers were looking into the bug but they haven't reported their findings back to my Apple Support person as yet.

I will update when I have news. :)

kyleness

Level 1

8 points

Nov 6, 2019 8:35 AM in response to ssymes

Very problematic, should have been resolved in recent update. “Hang on, let me send you a pic for promo. Oh wait, never mind, my phone can no longer handle such simple tasks”. Literally getting hamstrung every day w this. C’mon Apple 😠

Nov 6, 2019 3:11 PM in response to Rosa07

I also have been trying, since the upgrade, to upload to IG from my iCloud and it NEVER works! I keep getting the message.... 'Could not open photo...Please try again in a moment'. Well, it's been a pretty LONG moment and still not working. I have a photography business account on IG, and it's really affecting it by not being able to post any of my images. :(

But, thank you for continuing to keep us updated on what you find out!

Nov 9, 2019 7:13 PM in response to m5zealot

Thanks for the info! I'll check out Uplet.

I have tried from my Photos and it only works if I have used my phone camera. I have a photography business and typically edit it Lightroom and Photoshop and then save it in iCloud. The problem arises when I try to upload my edited version from iCloud.

Hoping SOMEONE can eventually figure this bug out!

Rosa07 Author

Level 1

38 points

Nov 16, 2019 3:59 AM in response to PhysioJan1

PhysioJan1 No, there hasn't. I was expecting a phone call Friday afternoon from Apple with news about progress with the bug, but that didn't happen.

I noticed that there was another iOS (13.2.2) update which I installed but no change.

Rosa07 Author

Level 1

38 points

Nov 16, 2019 8:26 AM in response to kyleness

kyleness Hi,

Yes I've sent links to this thread and others. They do know as I've made them very aware that many others are experiencing the same problem.

I was supposed to hear from Apple engineers Friday afternoon in regards to what was happening, but they didn't call which I was really surprised. I guess I'll wait and see.

Nov 19, 2019 3:58 AM in response to Rosa07

Hi, yes I uploaded iOS 13 and since then I'm getting the same problems uploading to Instagram and the same message! I too have a business and need to post, its very annoying! You would have thought by now they would have sorted this out! Come on Apple please!

Rosa07 Author

Level 1

38 points

Nov 19, 2019 8:20 AM in response to kyleness

kyleness I've updated to 13.2.3 and it hasn't resolved my issue. I still cannot load a photo on my iPhone uploaded from iCloud.com or post that uploaded photo to Instagram. I'm still waiting for Apple to call. Grrrr!

Nov 19, 2019 8:56 AM in response to Rosa07

Considering I use my phone for the camera and rarely do I use it as a phone this problem is a real issue for me. I guess I will leave it at home and go shopping for a real camera that when I need access for the photos I can get them to upload without errors. Maybe I should shop for a Samsung phone while I am shopping...

Rosa07 Author

Level 1

38 points

Nov 20, 2019 9:42 PM in response to sherian226

sherian226 Fair enough. I use social media a lot and it doesn't matter what form of cloud service I use to hold my DSLR photos, they eventually get loaded to my Photo Library on my iPhone to use for Instagram and the photos still won't load.

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Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo