Level 1

38 points

Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo

I upgraded to iOS 13 and now if I try to edit photos which I've uploaded from my PC to iPhone via iCloud, I get an error saying "Cannot Load Photo. There was an error loading this photo".

I can view the photos fine but if I try to upload the photo to Instagram I get this message "Could not open photo. Please try again in a moment."

Photos that have been taken on my iPhone are fine. I can edit those as I've normally done. There are instances though which I need to upload images which were not taken with my iPhone.

I can reproduce the steps.

1. I've uploaded a photo to iCloud on the Desktop.

2. I go into my iPhone or iPad and in the Photo App press edit.

The message says - "Cannot Load Photo "- I cannot edit my photo in the Photo's own App.

3. I try to load it into Instagram to edit and get the error message - "Could not open photo. Please try again in a moment".

4. I then try another tactic.

I open the Snapseed App and load the same photo into Snapseed and I receive a message saying - "This image is read-only. Saving will create a copy." So I did that and it works fine from there. I can upload to Instagram and edit a copy of the original photo from which Photo App wouldn't do.

So I got to thinking deep about this peculiar problem.

I played around with the file formats in Photoshop and saving them different ways.

If I save the file as " Save As" and then save it as a "jpeg" file, then all is okay. I upload the photo to iCloud from my PC and all is fine. I can then edit the photo in the iPhone Photo App and upload to Instagram.

However if I save the same file from Photoshop as "Save As" and then save it as a "jpg" file, I then upload that "jpg" file to the iCloud from my PC, it's then that I cannot edit that photo and that is where the error messages come in - from the Photo App when trying to edit, to Instagram when trying to upload.

Snapseed tells me that the jpg file I've uploaded is a read-only image.

So the problem is with the file jpg not jpeg. Why?

So I've discovered that to upload images to my iCloud via PC and to be able to edit those photos or upload to Instagram then they have to be an actual "jpeg" file, not a jpg file.

I hope this makes sense and I hope someone can tell me what's going on.

Why the change? I can only surmise that it's with the latest iOS update.

Posted on Sep 29, 2019 7:23 AM

Top-ranking reply

pascalwhoop

Level 1

4 points

Posted on Dec 11, 2019 11:23 PM

OK I found a stable solution (for me)

rename to e.g. JPEG (not jpeg!).
change the file in a way that makes it *not* have the same hash as a file that was already uploaded to iCloud before!

if you take a file that doesn't work, download it and rename it to JPG JPEG jpg jpeg, uploading all of them, it won't work as it seems to always reuse the same file. This originally lead me to dismiss the file extension hypothesis. However, taking a defective file, renaming it to .JPEG and then rewriting just one field in the metadata (such as exiftool -copyright='contact ....@gmail.com' *.JPEG) solves it for me consistently. I just uploaded 5000 images of which more than half weren't editable. Now they all are.

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150 replies

kyleness

Level 1

8 points

Mar 14, 2020 7:09 AM in response to Rosa07

Thx for the word, but i’ve had no such luck via the updates. Every one of my photos immediately go to the cloud, where they become unusable. Beyond aggravating, & has rendered my phone a brick, largely 😡 Apple

Rosa07 Author

Level 1

38 points

Oct 2, 2019 10:45 PM in response to mayooran99

No, this didn't work for me.

Kemadpe

Level 1

4 points

Oct 3, 2019 4:11 AM in response to Kemadpe

I fixed the problem by removing the Snapseed app from my phone and iPad and reinstalling it.

m5zealot

Level 1

19 points

Oct 6, 2019 1:42 PM in response to m5zealot

Hilarious. I just ties to post two screenshots of my work around and this site won’t let me upload them from my iPhone. 😜

m5zealot

Level 1

19 points

Oct 8, 2019 12:48 PM in response to Rosa07

Thanks Rosa for taking the time to do all this leg work for us all. I work graveyard shift so I’m asleep when most of the work is awake. Looking forward to a fix soon.

Zeuqza

Level 1

8 points

Oct 10, 2019 12:48 PM in response to Rosa07

It’s not working properly photos app whit 3rd party photos solve i cannot edited

Zeuqza

Level 1

8 points

Oct 10, 2019 12:50 PM in response to m5zealot

It’s not solved I cannot edit the photo in that way lol

Oct 14, 2019 5:59 PM in response to Rosa07

Editing the photo in photos even just a tinge allowed me to upload my raw files to IG

Oct 16, 2019 3:36 PM in response to Rosa07

I uninstalled Snapseed and installed it again. Now it is working for me.

Rosa07 Author

Level 1

38 points

Oct 17, 2019 11:46 PM in response to JVH580

JVH580

It's all pretty weird, isn't it?

Rosa07 Author

Level 1

38 points

Oct 21, 2019 8:49 PM in response to PhysioJan1

PhysioJan1 That's a real pain. Hopefully I will get some answers from Apple Engineers on Wednesday.

Richlv

Level 1

10 points

Oct 22, 2019 10:46 AM in response to Rosa07

Definitely an Apple problem. I have a photo I took earlier and edited in the "Photos" app. Now when I open it in Photos and tap "Edit", I get "Cannot Load Photo".

No 3rd party apps involved at all.

kyleness

Level 1

8 points

Oct 22, 2019 4:50 PM in response to Rosa07

Same chronic issue re: photos/images that will no longer load for editing or for use in other apps. So broken @ such a fundamental level. Goddammit Apple!! Fix this!!

Rosa07 Author

Level 1

38 points

Oct 23, 2019 4:44 AM in response to Richlv

I'm so over the Apple 'engineers'!

They rang back as promised and on time too! Usual story they couldn't find anything.

It's now the fourth week of going backwards and forwards with Apple engineers, sharing screens, syncing data with Apple as well repeating actions over and over with uploading photos to www.icloud.com then those same photos in my iPhone Photo App appear but the moment you go to edit them I receive the error message, "Cannot Load Photo, there was an error loading this photo"

Today, I went through the same old, same old with Apple and I got pretty frustrated and told them to check out the discussions here and other places in www.discussions.apple.com about error messages others are receiving. It's not an isolated incident. Once more people discover that they won't be able to edit photos then more people will complain and it's also on different idevices.

It's funny how these problems only appeared after iOS 13 update. Yet Apple Engineers don't recognise it.

They are going to contact me again on Friday 25 Oct with results which I'm not going to hold my breath over. It will be the usual story, but we shall see.

I will keep you all updated.

Rosa07 Author

Level 1

38 points

Oct 23, 2019 4:45 AM in response to kyleness

kyleness It's totally frustrating.

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Since iOS 13 update. . JPG problem. Cannot Load Photo. There was an error loading this photo