Notes notifications don’t work.

I have shared a Notes shopping list with my husband. When I update it, he gets a notification. When he updates it, I do not get a notification. Yes I see the dot next to the list if I happen to open Notes, but that is not a notification. In settings, notifications are enabled for Notes.

Posted on Sep 29, 2019 10:48 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2019 5:11 PM

Hello adamdunko,


Thank you for using Apple Support Communities! I understand that you're not getting notifications when changes are made to a shared note, however your husband receives a notification when you make changes to the note. Checking settings for the Notes app under Notifications was a great place to start. I would be happy to help provide steps to take next.


With the shared note open on your device, I'd like to have you ensure that Hide Alerts isn't turned on:


Share your notes on your iPhone, iPad, iPod touch, or Mac - Apple Support


"When a shared note is updated, everyone on the note will receive a notification that an update was made. To hide these notifications, from the note, tap  and turn on Hide Alerts."


From Settings > Passwords & Accounts > Fetch New Data, I'd also like to have you check if you have Fetch, Push, or Manual selected for your iCloud account. If this is set to Fetch, iCloud Notes will only fetch new data when the device is connected to power and Wi-Fi. If it's set to Manual, it will not fetch new data until the app is opened. Both settings can prevent notifications from appearing for the Notes app so consider changing this to Push.


Keep us posted with what happens after trying those steps.


Cheers!



3 replies
Question marked as Top-ranking reply

Oct 1, 2019 5:11 PM in response to adamdunko

Hello adamdunko,


Thank you for using Apple Support Communities! I understand that you're not getting notifications when changes are made to a shared note, however your husband receives a notification when you make changes to the note. Checking settings for the Notes app under Notifications was a great place to start. I would be happy to help provide steps to take next.


With the shared note open on your device, I'd like to have you ensure that Hide Alerts isn't turned on:


Share your notes on your iPhone, iPad, iPod touch, or Mac - Apple Support


"When a shared note is updated, everyone on the note will receive a notification that an update was made. To hide these notifications, from the note, tap  and turn on Hide Alerts."


From Settings > Passwords & Accounts > Fetch New Data, I'd also like to have you check if you have Fetch, Push, or Manual selected for your iCloud account. If this is set to Fetch, iCloud Notes will only fetch new data when the device is connected to power and Wi-Fi. If it's set to Manual, it will not fetch new data until the app is opened. Both settings can prevent notifications from appearing for the Notes app so consider changing this to Push.


Keep us posted with what happens after trying those steps.


Cheers!



Oct 2, 2019 12:51 PM in response to adamdunko

Hi adamdunko,


Thanks for getting back to us with the additional information. Could you create a new shared note with your husband, so we can test if you're receiving notifications for a different note? If you haven't already done so, I'd also like to ensure that your iPhone has been updated to the latest iOS:


Update your iPhone, iPad, or iPod touch - Apple Support


If you're still not getting notifications with a new shared note, I suggest reaching out to Apple Support next:


Apple - Support - Product Selection


Take care.

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Notes notifications don’t work.

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