iPhone 11 Pro intermittent cellular connectivity issue

In the end I demanded a replacement phone and have had no issues since getting my replacement iPhone 11pro

I did work with 5 senior advisors and some other tech guy but after 3 weeks they told me the next step would be to wait 5-7 business days to hear back from their tech people I said NOPE. I told them I had been patient and I had tried to work through their layers of support and I was done. But my new one has not had an issue since I got it 2 weeks ago

I have an 11 Pro Max on Verizon and am experiencing the same issue on 13.1.3 - and all previous builds. Rebooting is the only fix for mine. I recently switched from using a Pixel 3 XL on T-Mobile and I am really disappointed in my new iPhone 11 Pro Max with its poor cell reception and continued connection issues. I might have to sell it and buy a Pixel 4 XL instead. This has been a terrible experience! Come on Apple - FIX IT ALREADY - it's happening to a LOT of people - frequently. I'm beginning to think it is a problem with the phone itself. My wife has the exact same phone - same carrier - and she doesn't have these problems. Maybe I'll go to the Apple store and see if they will replace it with another one.

Still having the same issue on iphone 11 pro, verizon, 13.2.2. I have been on the phone w/ apple four times now. They have done enhanced data logging and I was able to create the issue multiple times over the issue. Was supposed to get a call back yesterday but the engineers had not gone through the data. Expecting call tonight. I have a couple days to return and I probably will at this point. My iphone 7 & 6s work just fine if I put the sim in those phones...the 11 pro has been complete garbage since I got it. Phone calls go to VM, no visual VM, data drops all the time, even with full bars and LTE showing. It is an OS or HW issue on the 11's and I am just not impressed. "It just works" is dead for this phone. Maybe they'll figure it out in a couple months but in the mean time I can't conduct business or life without a decent phone or navigation around Boston...so frustrated.

I have been having this same issue since I received mine In October. Everyday I get a message stating I have no cellular data and I have to power my phone down and turn it back on to regain signal. I have had to do this at least twice a day since I purchased my iPhone 11 pro.

My issue seems to have been resolved now. I went to the Apple store - hoping for a replacement phone. Instead, they tested the phone and did not find any hardware issues. They said that they needed to wipe and reload the phone - using iTunes - not the standard Reset from the phone. That is a very important distinction. Also, they said that I should not do a restore of my apps and data - rather, I should download each app that I needed and reconfigure each one. They did restore my contacts and photos after reloading the phone. It's been over a week now with no failures - no LTE connection drops - life is good. ;)

I ended up returning my iPhone 11 pro. The dropped signal was too much to deal with and the thought of wiping and installing 200 apps from scratch like some people suggested is just too idiotic to deal with.

This is a systemic issue apple needs to resolve without all these ridiculous workarounds.

Same here. I'm on T-Mobile in The Netherlands. iOS 13.2.3 now. Just got off a call with Apple Support (senior advisor) and they took some logs after they requested me to record the specific date and time the problem occurred again. I'll get a call back next Thursday after investigation. I'll report here what'll happen next.

I’ve got the same problem with Vodafone NL. Always at the same locations.

I’ve already replaced my SIM card, phone, did a full iTunes restore and still nothing happened. Already spoke to a senior advisor in Ireland after I uploaded the logs with timestamps he said it’s probably not a hardware issue but a telco issue. Which is odd since you’ve got the same problems with T-Mobile.

I read that Att also has the same problem. That only points to iPhone issue and not a vendor issue. My daughter has iPhone XS MAX and that never has any issue with LTE. It is only with iPhone 11 Pro and Pro Max

I have exactly the same problem with Verizon. And all updates are current, I played w Bluetooth (normally that’s off for me) updated carrier settings, tried with/without WiFi. All the things people have responded to do so far. No help. Argh. It has to be Apple because my husband has IPhone 7 and has no problem.

Ive also had the text within my Notes app disappear randomly!!

all since “upgrading “ to IPhone 11.

Same here, Apple keeps telling me to talk to Verizon but it’s clearly an Apple issue. Honestly, my 6s was better than this phone. The 11 pro shuts down or freezes randomly when using the camera, has delayed texts with non-iPhone users, and horrible reception. I shouldn’t have to keep resetting the network settings, turning my phone on/off, and switching airplane mode on/off just to get my phone to work.

just send back my wife's 11 pro (13.3.1) for the exact same problem in France today. Apple kept telling me all the diagnosis were fine and that it was a carrier issue. it's not because everything's fine on an old XS. they finally issue a parcel pick up so i just have to wait until they decide what's wrong. honestly, her 11pro had it all: data connection problems just the ones mentioned on this forums and the phone was not able to be wirelessly charged!... that's a lote of issue for a brand new phone at that expensive price...

i don't mind having issues on brand new things as long as i don't have to shout for the garantee to work. iuse to know a time where they would send a replacement product right away and you would give the old one before getting the new one. now it's way different and it's a shame. talking about client's satisfaction...ah ah ah

I have an iPhone 11pro Max on Verizon running 13.3.1 and this issue just started happening to me within the last week. I have to reset network settings several times a day. It shows LTE with 2-3 bars but not data and unable to make calls. I’m beyond frustrated.

it’s definitely not a Verizon issue as the other phones in my house (XS Max, X, iPhone 11) all work perfectly.

Was anyone able to get this issue resolved?

Yes, I also have a Pro Max on Verizon - and the Apple store in Dallas resolves my issue by using iTunes to wipe the phone - then, manually reload apps and reconfigure everything - do not use iCloud or iTunes to reload the apps. Every since they did that, I have not had any issues - for several months.

same problem here in France with an brand new iphone 11. I had to shout at apple for them to take it back, because they said the analysis they run via software was all good. I was very upset because the phone was 2 months old. So i shouted and them wich is the only way in our declining society (and they were NOT NICE neither Professional), and said I wanted to send it back to them for some real guy to tcheck it rather than a failed software analysis. they send me a UPS guy to pick it up finally. 2 hours after the faulty phone reached them, i had a message saying they were sending me a new unit! the new one works fine but they go to much quiet with those problems and it's a shame you have to negociate ione hour with them on the phone to send back a faulty unit under guarantee.... plus i had to buy a new belkin Wireless charger just to charge my 11 PRO because they made sure none of the ones working (had a great UGREEEN unit)with you X and XS work on the 11pro . that's a lot of things for such a high priced phone.... :(