What happens if I forgot to remove the glass screen protector on my phone when I sent it in for repair?

I sent in my iPhone for repair a couple days ago, and I just realized that I forgot to take the screen protector off. Will they send it back and not repair it or will they just take it off?

iPhone XR

Posted on Sep 30, 2019 7:09 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2019 7:12 PM

What was the repair for?


At the very least they would take it off since any repair would require removal of the screen assembly. Then when it's placed back on, it would require that there be nothing on it when the calibration is done on Apple's equipment. There's a good chance that the "repair" could be a complete replacement and I doubt a screen protector would be returned.

4 replies
Question marked as Top-ranking reply

Sep 30, 2019 7:12 PM in response to allianagrace

What was the repair for?


At the very least they would take it off since any repair would require removal of the screen assembly. Then when it's placed back on, it would require that there be nothing on it when the calibration is done on Apple's equipment. There's a good chance that the "repair" could be a complete replacement and I doubt a screen protector would be returned.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What happens if I forgot to remove the glass screen protector on my phone when I sent it in for repair?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.