Cannot load photo (There was an error loading this photo)

No Shalfhill. My issues went with 2 updates ago. I'm sorry you are still having this issue. Perhaps you need to contact Apple Support.

I'm still having the same problem on my 6s

I had the same problem today. Came looking for the answer and stumble over here and couldn't find the solution.

I just restarted and it works fine now.

It won’t let me share it at all

Has anyone figured out how to fix this? Almost my entire camera role is doing this and I need to edit them :(

SOLUTION: went to my I cloud on my chrome book and put in my password. Somehow it fixed it. Just by going to a different device all my photos are back to normal.

I hope it works for you all too. 😄

It is aug 17 2020 and I am having this issue!!!

I can’t download my photos from my iPhone

me to and none of the videos play either

Apple Engineers have now collected all my Photos Phone Data via PC (iTunes) and iPhone and will hear back from them tomorrow, Friday 18 Oct. Just hope they come up with something. Too many people having same or similar errors and all on different i devices and iPhone models.

This is now the third week of investigations by Apple.

Thanks for all your effort on this! I also find that many of the photos now with poor resolution too! Does it happen to urs also? Plus can edit them and showing error messages! The photos with error messages can’t even be send via iMessage or any other social media app! Oh my! The only way I found right now is they can be open by Snapseed and the resolution will be back to high quality and u will need to re-edit something then re-save it! But it’s gonna be killing ppl to do it over the dozens of photos in the phone sigh!

Mrksts My issues are with all .jpg files from my Canon and Sony Cameras uploaded to iCloud via desktop which my iPhone won't open. However if I take those same files into Photoshop and save/change the file name to .jpeg and upload to iCloud via desktop then they will open on my iPhone.

Apple engineers installed their profile on my iPhone then collected data from my iPhone Photo Library on and off for 3 weeks while I took them through my experience with the problem.

Apple engineers eventually found the issue and logged it as a bug. I've not heard from them for just over a week, but I expect it takes time for them to work this thing out.

When I click on thumbnails to edit, an error message pops up: “Cannot load photo/There was an error loading this photo/OK”. And it won’t let me upload a screen shot here, due to error code: “The uploaded image file is too big. It should not exceed 5 mB”. Pretty sad when Apple won’t even let you upload a standard sized screenshot of the problem. Can’t even upload my photos to Pinterest for the same reason cuz it gives a “Something went wrong” error message. Tried restarting 5x or more. Problem only started after I installed the latest update.

You’re right. I was on another thread where there was a issue re starting FaceTime via iMessage app and It and it went on for a year. Others also had the same issue and replied. We all went through the same troubleshooting and through 3 iOS updates and it was never resolved. I really don’t have much hope this would be any different.

Warzau I was thinking about opening up the support ticket again but just thinking about the months I dedicated to this issue and having to be home at a certain time at my PC so Apple could do the same thing week after week collecting my data through my phone via iTunes and then having their profile installed in my phone. Honestly it was like I was repeating myself week after week.